Mon.Jun 14, 2021

Customer Onboarding- How to prevent drop offs


Customer Onboarding’ is an umbrella term that is frequently used to describe the entire process that customers go through when they start their journey of using your service or product. The onboarding experience of the customer will define the ongoing relationship you have with your customer. .

How Employee Engagement Helps Drive Customer Experience


An engaged workforce is the key to a better customer experience (CX). When you have highly engaged employees behind your business, research shows you’ll outperform the competition by nearly 150%. Plus, you’ll likely see 10% higher customer satisfaction metrics.


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Stop Networking and Start Building Social Capital

The DiJulius Group

The trusted connections one has built up over time are known as “social capital.” It acts as a human library of resources we can access anytime to gain or share information, knowledge, advice, and introductions.

5 Top Customer Service Articles of the Week 6-14-2021


Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Top 5 Reasons to Move to the Cloud

Hybrid or 100% cloud? The choice is yours. With comprehensive security, unmatched scalability, cost certainty, and guaranteed reliability, a cloud-based contact center solution will serve your customers 24/7 without the operational headaches and cost issues of an on-premise solution. Download Enghouse's eBook today and learn the top reasons you should move to the cloud!

7 Sales Coaching Techniques To Elevate Trust And Sales Performance

Integrity Solutions

Saying there’s no time for coaching or that someone has already reached their potential are just two of the prominent misconceptions around sales coaching.

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More Trending

6 Questions to Ask When It Comes to Pay Per Lead Telemarketing

Magellan Solutions

Before getting a Pay Per Lead Telemarketing , make sure you have these questions answered. . Hiring a BPO company to help you with your needs is a no-joke business strategy because it involves money. For SMEs, all profits are earned. One mistake can cost them everything.

Innovation Interviews: When will Google’s work actually be complete?

PK Global

My colleague Marko Muellner, Head of CX Acceleration at PK, and I recently had the opportunity to chat with Jeff Gothelf, author of Lean UX, Sense & Respond, and most recently, […]. The post Innovation Interviews: When will Google’s work actually be complete? appeared first on PK.

How Do You Choose Content Pillars?


Choosing content pillar titles and topics is a process based on research.

Announcing the Titans of Customer Engagement Podcast


It’s finally here, and we couldn’t be more excited. The Customer Engagement team is proud to present the first episode of Titans of Customer Engagement: A Customer Experience Podcast , featuring Kerrie Robert , Social Media Manager of Customer Service at Experian.

The Forrester Wave™: B2B Marketing Data Providers, Q2 2021

In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2B marketing professionals select the right one for their needs.

Content Pillar Examples: Simplifying Pillar Page Strategy


Successful brands know that content pillars are the solution to sharing industry knowledge with the world, and in turn, increasing organic search engine rankings.

Striking a balance: ethics in the data age


By 2025, humans will create 463 exabytes of data every day 1. That’s 463,000,000 terabytes. And new technologies mean we can explore and gather this data in sophisticated and exciting ways, allowing us to connect, innovate, modernise and fuel our economy. Data Science

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How to Sell Books on Amazon and Give Amazing Customer Service

CSM Magazine

Amazon is the biggest international e-commerce platform that offers consumer electronics, digital content, computing services and more. The retail giant is also known for its quick delivery times and amazing customer service. It’s clear that Amazon is a company that takes its customers seriously.

How many content pillars should you have?


A content pillar strategy is the best way to win at content marketing in 2021. Content pillars are a novel type of content strategy framework that involves the creation and tactical interlinking of related pieces of content.

Plugging Your Community Into the Customer Lifecycle

Speaker: Nichole Devolites, Customer Experience Expert, SecureAuth

Customer experience professionals understand the importance of both creating and maintaining easily available programs that improve CX. Nichole Devolites is joining us for a webinar on July 27th at 12 pm EDT to discuss how CX professionals can integrate and connect their communities with the customer lifecycle. Register today!

Podcast: Creating a Customer Success Community with Kristi Faltorusso


In Episode 12 of The inSide Scoop on Customer Success , we tackle a very important topic: How to start a simple Customer Success Community.

How To Master Emerging Technologies in the 2020s?

Forrester's Customer Insights

Social, mobile, big data and cloud are mainstream. What is next? These technologies helped startups become multibillion-dollar enterprises and led to an AI revival. Today, however, only about ¼ of efforts gets past pilot phase with AI.

What Consists Of A Back Office Data Processing Team?

Magellan Solutions

What consists of a back office process outsourcing team in the Philippines. Neutral Language. Compared to India, the Philippines has a considerable advantage when it comes to language. English is an official language in the country. Therefore, the BPO industry is full of workers who speak great English in accents very similar to the US. The neutral accent and mode of speaking work is great for voice-based services.

How to Create Customers for Life: Best Practices


Businesses hold no value when you wrap up with a one-time deal. You want to make customers for life. Strive to develop a relationship with a customer that is more than just a couple of transactions. Hold on to the loyal ones to face and surpass the greater competitive markets.

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4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data. Read on to learn the four AI hacks sales teams need to improve their performance. Download the eBook today!

Pros and Cons of Hiring a Seasonal Employee in Retail Call Center Outsourcing

Magellan Solutions

Is it more practical to hire seasonal employees in retail call center outsourcing ? It is a given fact that outsourcing can help you save money in the manpower sector. In fact, the actual cost that you can cut is around 70% to 90%. Which is why many eCommerce businesses prefer a retail call center outsourcing. However, you can’t have a lot of customers anytime. There may be some time where you have a couple of orders a day.

Configure different welcome messages in Kompose using URL patterns


The welcome message is the initial message presented to the user, and it establishes a brief line of communication by assisting the user in connecting with the business and encouraging their participation.A

Jun 14 – Customer Success Jobs


Role: Director of Customer Success Location: Tampa, FL, US Organization: Vector Solutions As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction.

The Forrester Wave™: Content Platforms, Q2 2021 Is Live — ECM Continues Its Evolution

Forrester's Customer Insights

The latest edition of “The Forrester Wave™: Content Platforms, Q2 2021” is now available to Forrester clients! The enterprise content management (ECM) market continues its evolution, with vendors stepping up their investments in cloud-first, flexible platforms.

5 Reasons to Consider Managed Services for Cloud Contact Centers

Learn how cloud-based solutions and a managed services approach can reduce costs. Give your contact center the flexibility and scalability it needs to meet ever-changing demands!