Fri.Jun 11, 2021

How to Create a Single Customer View for Better Customer Experience?

Zonka Feedback

It is not enough for business owners and leaders to know what their customers want; they need to know how their customers are feeling. This is where a single customer view comes in.

Did You Say Millions or Billions? The Impact Poor Voice Quality Can Have On Your Contact Center Bottom Line


Did you know that, in large contact centers, as many as 30% of all calls can have voice quality issues? And that figure was from a study before COVID-19 and the fast, forced mass transition of agents moving to at-home operations that happened as a result.


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Supercharging Your Tech Stack with Totango: Amplify Your Data Warehouse


In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system.

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Guest Post: Hang It on the fridge


This week we feature an article by John O’Leary, a speaker, coach, and best-selling author. He shares an excerpt from his #1 bestselling book In Awe. Scott worked at the valet stand. .

Top 5 Reasons to Move to the Cloud

Hybrid or 100% cloud? The choice is yours. With comprehensive security, unmatched scalability, cost certainty, and guaranteed reliability, a cloud-based contact center solution will serve your customers 24/7 without the operational headaches and cost issues of an on-premise solution. Download Enghouse's eBook today and learn the top reasons you should move to the cloud!

Why You Should Be Proactively Firing Customers Without Hesitation

Beyond Philosophy

In my early career, I never thought I could fire a customer. I felt like if a customer wanted to be a customer, I should let them. However, I have changed my opinion over the years.

More Trending

This Is One of The Most Powerful Marketing Tools: Peoples’? Aversion to Loss

Beyond Philosophy

I downgraded one of my online subscriptions recently. I noticed in the process that not only did the platform tell me about all the features and benefits I would lose access to by downgrading, but they put it in red typeface AND had me check off a box for each item I was losing.

Which Is Better; Local Vs. Offshore Transcription

Magellan Solutions

Local vs. overseas transcription services. What’s the going rate for transcription services. ? For professional North American transcriptionists, expect rates of $1.50-3 USD per audio minute. For highly difficult or specialized material, this rate may increase.

Friday Tracks and Takeaways When Lightning Strikes


If you tuned in to Pulse Everywhere Day One or Day Two , you might have noticed that we’re big fans of “Lightning Round” questions. We even had Mindy Kaling do some word associations at the end of her session!

Dental Office Answering Service Billing Framework and Pricing

Magellan Solutions

Do you think that you might be overpaying your Dental Office Answering Service provider? You are not alone. Most dental answering service companies think that they have their eggs in the wrong basket as well. .

The Forrester Wave™: B2B Marketing Data Providers, Q2 2021

In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2B marketing professionals select the right one for their needs.

In Retail Today, There’s Only One Way to Avoid Becoming Another Amazon Warehouse Supplier

CSM Magazine

E-commerce expert Alexander Graf explains how to avoid becoming a logistics company for Amazon or Alibaba. In late April, Amazon told Wall Street it had recorded a record quarter with sales up 44%, hitting $108.5 billion.

Building your Digital Customer Success program - Choosing the right channels (Part 1)


Welcome to the fourth installment in our new series, This is Digital Customer Success where we set out to get clarity on all things Digital CS. In our first post, we started off by defining Digital Customer Success and explained how it’s different from “traditional” Customer Success.

Your ‘How To’ Guide: Create An Effective Online Course

CSM Magazine

Operating an online business isn’t as easy as it might sound. It’s not always about sitting around and having your merchandise selling. It gets even more complicated when creating content on how to do stuff.

How to Measure the Effectiveness of Customer Health Scores


Customer health scores give Customer Success teams a deep understanding of a customer’s health and are a leading indicator that there may be an issue with an account or customer.

Plugging Your Community Into the Customer Lifecycle

Speaker: Nichole Devolites, Customer Experience Expert, SecureAuth

Customer experience professionals understand the importance of both creating and maintaining easily available programs that improve CX. Nichole Devolites is joining us for a webinar on July 27th at 12 pm EDT to discuss how CX professionals can integrate and connect their communities with the customer lifecycle. Register today!

Watch: CRM Hack on Beyond Personalization Tags, B2CRM Weekly News Update, and a CRM Analysis on Deckers


PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update, new CRM hack on beyond personalization and a deep analysis on Deckers, the name behind well-known brands like UGG, Teva shoes, Hoka, and more.

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Delivering excellent customer service at the moments that matter


Date: Friday, June 11, 2021 Author: Pauline Ashenden - Demand Generation Manager Delivering excellent customer service at the moments that matter. Published on: June 11, 2021.

How to Improve Client Reputation to Drive Revenue



Consumer Comfort with AI is Here to Stay


Just a couple days ago, fans around the world wished Michael J. Fox aka “Marty McFly” of Back to the Future , a happy 60th birthday.

4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data. Read on to learn the four AI hacks sales teams need to improve their performance. Download the eBook today!



The post TEST appeared first on Customer Success and Product Experience Software | Gainsight

Chatbot development from the scratch never been easier than this


Keeping PACE With Digital-First Customers


In an age where customers are accustomed to interacting through chat, voice, and video in their personal lives, shouldn’t they be able to do the same with the businesses they choose to purchase from?

Best Customer Success Certifications 2021: The Ultimate List


Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification.

5 Reasons to Consider Managed Services for Cloud Contact Centers

Learn how cloud-based solutions and a managed services approach can reduce costs. Give your contact center the flexibility and scalability it needs to meet ever-changing demands!

Strategies to Increase Upsell and How to do it the right way in 2021 ?


Let’s admit to the fact that it is the Recurring Revenue that is going to make or break your SaaS business and the three factors that are responsible for your SaaS Revenue growth are-. New Customers. 2.Retention of existing Customers.

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Jun 11 – Customer Success Jobs


Role: VP of Customer Success Location: New York, NY, US Organization: Narmi As a VP of Customer Success, you will grow and build a product-led Customer Success organization to ensure scalability as Narmi onboards dozens of new customers over the next few years.

Got Kubernetes in production? Let’s talk.

Forrester's Customer Insights

Kubernetes is going mainstream—at least, that’s what we are told at the KubeCon conferences, Cloud Native Computing Foundation (CNCF) case studies and various vendor success stories.

Understand every voice: How to use XM in health insurance contact centers


Health insurers are eager for greater insight into how members feel when they call, live chat, or text. Capturing far more than the words can unlock a treasure trove of actionable insights and information.

How to Overcome the Pain Points of Your CRM

CRM software is a powerful tool when used correctly, yet another obstacle to a sales team’s efficiency when it’s not. Leveraging research and commentary from industry analysts, this eBook explores how your sales team can get back valuable time by overcoming some pain points with your CRM, such as low adoption rates, integrations, and data quality.