Wed.Jul 12, 2017

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Whose job is it anyway? The importance of accountability in the world of Customer Experience

ijgolding

I absolutely love it when people share things with me that I have never come across before. It is why I am so adamant about calling myself a ‘specialist’ – not an expert – as I spend my life continually learning. Every day; every week; every month; every year; I enjoy continually evolving my specialism – through practical application and through acquiring knowledge.

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{Infographic} CAIO or No CAIO

Michelli Experience

__. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli. Save Save. Save Save. The post {Infographic} CAIO or No CAIO appeared first on Joseph Michelli.

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Are you Competition Obsessed?

Beyond Philosophy

If you haven’t read Jeff Bezos’ latest letter to his shareholders, put it on your to-do list pronto. There are many takeaways from his letter, but one that stands out to me most is this: “ Obsess over customers, not competitors.”. Most companies are obsessed with their competitors. Their mission statements might suggest that they are dedicated to their customers, but in reality, all they do is constantly check up on what their rivals in business are up to and try to emulate them.

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Customer Anchored Organizations Win

Aveus

It seems no matter whom I am talking with in business lately, a key theme is that customer expectations are higher and changing more rapidly than ever before. And as a result, the difference between winners and losers is becoming more dramatic. This reality seems to have sped up in the last 24 months within most industries due to technology advancements and shifts in what customers want and expect in their experience.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Sometimes Customers Don’t Know the Right Questions to Ask

ShepHyken

My brother, Rusty Hyken, was on a trip to Utah with his wife and two dogs. It’s a leisurely three-day drive for them. He made their hotel reservations, and for each hotel they planned to stop at on the way to Utah he asked, “Is your hotel dog-friendly?” All of them said, “Yes.” But to his surprise, while checking into one of the hotels he was told there would be a $120 charge for the dogs to stay in his room.

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When Confirmit Met Pulse Train – 10 Years on: Half a Lifetime

Confirmit

Ten years ago this week, Confirmit announced the completion of its first corporate merger – the acquisition of UK-based technology company Pulse Train. In this mini-blog series, some former Pulse Trainers who are still with the company share their thoughts on the past decade. If you count my time at Pulse Train and Confirmit all together, I have worked here for 26 years.

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An Investor Perspective on Customer Success – CS100 Summit Recap: Stacey Bishop

ClientSuccess

Stacey Bishop is currently a partner at Scale Venture Partners , a leading early-stage capital firm based out of San Francisco. Stacey came to the CS100 Summit stage armed with a palpable energy and bursting with insight into centering company focus on all things customer success. Stacey is a firm believer that customer success is a responsibility of every business function, and that successful customers require attention from the entire team.

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What did Amazon Buy?

ENGAGE.cx

The inevitable has happened. Amazon finally decided to stop experimenting and made a move that every retailer on the planet has feared – they bought a brand with a significant physical presence. Or did they…. Not to suggest Amazon isn’t interested in the stores. They most certainly are… and not only for the bricks and mortar. No, Whole Foods Market (WFM) also provides the kind of customer experience that is necessary to win in the cutthroat retail world of today.

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6 Tools That Will Help You Increase Your Customer Acquisition Rate

LiveChat

Acquiring new customers is never easy. It is a huge battlefield and every day there is a new enemy trying to take your piece of the cake. Thankfully, there are several tools that can help you increase customer acquisition rates by helping you understand your market as well as providing you with the ability to create entertaining and engaging content that will attract new customers.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Building Brand Engagement with Multichannel Services

Brad Cleveland Blog

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