Fri.Mar 08, 2019

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Top women CXOs

CloudCherry

It is International Women’s Day, a day to honor and celebrate the achievements of women who inspire us in their own unique ways. It’s a day to remember why ‘Women’ all around us are so amazing. So, let’s begin by saying this out loud-. “If you want anything said, ask a man. If you want something done, ask a woman.” – Margaret Thatcher said it and we can’t agree any less!

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Is Your Customer Segmentation Too Basic?

ChurnZero

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Improving Customer Experience with Personalization and Speed

Keste

Improving Customer Experience with Personalization and Speed Customer experience has become increasingly important and complex over the years. When looking to improve customer experience, it’s important to keep in mind the buyer’s journey: Awareness Consideration Decision Personalization with a CRM and CPQ Solution All three stages are important aspects of the experience.

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Young Women Have Lowest Level Of Well-Being

Experience Matters

In honor of International Woman’s Day, I decided to compare the difference in well-being across gender and age by dissecting the 2018 Temkin Well-Being Index (TWBI). I examined the overall TWBI, as well as the three elements that make up the index—the percentage of consumers who agree that they are: Typically happy Healthy Financially Secure As you can see in the charts below: Young females have the lowest level of well-being.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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How One B2B Software Company Shifted Its Mindset to Unlock Growth

Customer Bliss

How must we examine the complete customer journey to understand the underlying drive of customers? How can we use that customer journey to develop digital products that better meet their needs? In this episode, Mark Bartlett , Chief Experience Officer at FPX , chats with me about the importance of developing your customer narrative and understanding their behaviors , so you can design products that they’ll get the most benefit out of.

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Guest Blog: 3 Ridiculously Simple Ways to Generate Customer Delight

ShepHyken

This week we feature an article by Jason Milleisen who shares three simple rules that will set you apart from your competition and help provide great customer service. – Shep Hyken. I once heard about a car dealership who had customer satisfaction scores that were the impressively high. When asked about it, the owner explained one of the secrets to their success.

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Can You Remove a TripAdvisor Review?

ReviewTrackers

For a variety of reasons, businesses want to remove a TripAdvisor review from their TripAdvisor business page. This could be because the review is inaccurate of the experience or because it can easily detract potential customers from visiting. After all, 94 percent of consumers avoided a business because of a negative online review. However, deleting a review isn’t an option in the first place for anyone with a TripAdvisor listing because TripAdvisor doesn’t allow anyone with a listi

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Top 15 Women Leaders in Service Industry - And Their Success Stories

Survaider

Being a woman in a patriarchal society is tiring. With gender inequality, pay gap, sexism being the vices, women find it tough to thrive in the corporate world. Despite all the problems which slow down women, there are many women who have risen above them.

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Advanced AI Sentiment Analysis: Conversational Context

NetBase

Artificial intelligence (AI) may not have taken over the world just yet – but soon enough it will become seamlessly integrated into our everyday lives. Consumers have already embraced aspects of AI without realizing it, or have experienced frustration with fledgling versions of the tech as it’s available now. The challenge with today’s AI technology comes down to one missing ingredient – but it’s a big one.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Boost Your Business Growth Using Customer Satisfaction Score

ProProfs Chat

The great poet Rumi once said, “Maybe you are searching among the branches for what only appears at the roots.”. Set in a different time, in a different context, this saying was meant to teach us to fleeting nature of existence. This train of thought was triggered when I studied how companies deal with customer satisfaction scores. They are so hung up on the score part of it that they ignore the factors leading up to it.

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Addressing the Internal Health of Your Organization

Second to None

An organization is like the human body, fueled by many smaller, moving parts working underneath the surface to achieve one cohesive mission. The internal health of the body is directly connected to its performance and ability to grow. If organs are to the body, employees are to the business. Maximum efficiency is achieved when all parts are functioning at their highest capacity.

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February Release Roundup

Totango

In February we had three releases focused on two main themes: scale management and enterprise-grade customization. The new features and enhancements are designed to help you scale your operations and create a better experience for your users. Scale Management. Stay Organized with new OneDrive and Google Drive Integrations. You can now connect your OneDrive or Google Drive accounts, enabling you to upload assets to SuccessBLOCs and attach them directly to Accounts.

System 48
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4 Achievable Ideas for Building an Inclusive Culture in Corporate America

Oracle

As we close Black History Month and recognize International Day of the Woman, I reflect on the many conversations in Silicon Valley about representation and a culture of inclusion. Many focus on the large initiatives to increase representation which are indeed vital and important. However, it’s my belief that it’s critical to start where we are, and not boil the ocean.

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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International Women’s Day

Talkdesk

Happy International Women’s Day! To celebrate, we’ve asked a few of the amazing women on the Talkdesk team to share what they’ve learned in their careers, what being a woman in tech means to them, the advice they’d give to women who are just starting out in their careers and who inspires them. Gabrielle Targosz, Analyst Relations Manager. What lessons have you learned in your career?

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American Business School students at John Paul !

John Paul

Once again, John Paul welcomed students from the American Business School to our Paris office. All in the final year of their studies, these 24 students of 11 different nationalities are interested in service professions. We shared our expertise and activity with these students who are passionate about client relations and specializing in CRM. On the agenda: introduction to the company, focus on the CRM with our digital experts, tour of the office, and refreshments!

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Without Strong Governance, Facebook’s New Platform Vision Will Actually Undermine Privacy

Forrester's Customer Insights

With this week’s announcement, it’s official: Facebook will automatically correlate and merge the personal data of users across its platforms. The announcement is not a surprise, but it will find resistance from both regulators and users — and rightly so. The announcement means that data sharing across the different platforms Facebook owns becomes a core part […].

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6 Simple Customer Support Strategies For Small Businesses

ProProfs Chat

Customer support is an important area for any business. Particularly today, when reviews for companies can be posted so easily on the internet, helping your customers as soon as problems arise is a crucial element to running a successful business. Customer service is one of the few areas in which a small business can gain an advantage over other businesses.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Healthcare Providers: Don’t Become The Next Blockbuster Video Story

Forrester's Customer Insights

Providers are under threat from new entrants and disruptors, from being pushed to take on more financial risk to facing potential closure due to poor financial performance or the inability to meet evolved customer needs.

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Why International Women’s Day Matters For Employee Experience

Kitewheel

Every March 8th, International Women’s Day celebrates women by calling attention to the continued gender pay gap , challenges for working mothers , and the ways that women are expected to perform invisible labor for the office. This day, first celebrated by socialist women fighting for their rights to safe and fair workspaces, teaches us that it is critical for businesses to add women’s voices in planning and support women through employee journey planning.

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How to Build Positive Relationships with B2B Customers

TeamSupport

Too often, businesses don’t place enough value on building positive relationships with their customers. The term itself, “positive relationship”, is a bit generic and isn’t exactly easy to quantify. This means it’s often a factor many businesses ignore and takes on a lower priority over time. However, especially in the B2B (business-to-business) industry, the value of the customer relationship is increasing.

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8 Mistakes to Avoid in Your Customer Satisfaction Surveys

ProProfs Chat

“How did you like our product?”. How many times have we asked this question to customers and received vague responses that add no value to the product or company? Customer satisfaction surveys are crucial for business looking to grow by including customer views in their business strategy. So, it becomes essential to know what drives a customer’s interest towards your brand.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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Benefits of Integrating Live Chat on an OpenCart eCommerce Platform

LiveChat

OpenCart is an open-source ecommerce platform that allows you to customize and manage your store thanks to dozens of available extensions. Among them, you can also find live chat – a solution that allows you to support your online customers whenever they need your help. Live chat also makes it possible to set up support tickets, allowing you to stay in touch with them even if you’re not available on the chat.

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Outsourcing 101: What Is The Future Of Outsourcing Data Entry Services?

Magellan Solutions

Outsourcing data entry services relieves organizations from the painstaking process of transferring written documents into digital data. In a world where almost all processes are automated, how long will it last — or will it survive at all? The data entry outsourcing services market will register a CAGR of almost five percent by 2023, Research and Markets, a Dublin-based market research company predicted.

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Outsourcing 101: What Is The Future Of Outsourcing Data Entry Services?

Magellan Solutions

Outsourcing data entry services relieves organizations from the painstaking process of transferring written documents into digital data. In a world where almost all processes are automated, how long will it last — or will it survive at all? The data entry outsourcing services market will register a CAGR of almost five percent by 2023, Research and Markets, a Dublin-based market research company predicted.

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