Mon.Apr 15, 2019

What Is AR Doing for Your Customers?

Smarter CX

What is AR? Depending on the current augmented reality hype cycle, the answer to that question ranges from “value-adder” to “distracting novelty” As a business looking to take advantage of the latest customer experience technologies, however, you need to get this right.

The Middle Way is Great for Contentment, Less Great for Customer Surveys

Happy or Not

by Tom Hagy for HappyOrNot The HappyOrNot’s Smiley Terminals famously sport four bright beautiful buttons. Just looking at them can inspire joy. Some might think the four-button platform […] The post The Middle Way is Great for Contentment, Less Great for Customer Surveys appeared first on HappyOrNot.

7 Customer Experience Questions with Shep Hyken

Kayako

We had the pleasure of hosting customer service and experience expert, Shep Hyken earlier this month for a half hour Q&A session on why customer experience matters so much and what businesses must do to create the best experiences for their customers.

Event Survey Questions: 7 Questions You Must Ask Your Attendees

GetFeedback

There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. But they should be. Good event marketing is about more than simply hosting a conference or fundraiser.

Survey 243

How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center. Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level.

Up Where Expectations Soar: Customer Care in the Age of Entitlement

BlueOcean

Admit it, you love it when you’re handed that Starbucks beverage with your name spelled neatly and correctly on the side. Maybe that’s where it all started: that innocent coffee cup with the green mermaid staring back at you.

More Trending

The Definitive Guide to Restaurant Reputation Management

ReviewTrackers

Restaurant reputation management can mean the difference between a packed house or a slow Friday night with empty tables and no one on the waitlist. Cultivating a positive online reputation helps you stand out among local competitors.

Why Pulse 2019 Will Be Even Better Than Last Year

Gainsight

So this is crazy. Click here to read last year’s Pulse recap blog and scroll down to the bottom. I’ll wait! Welcome back! So we’re weeks away from Pulse 2019, and guess where I’m drafting this blog post? That’s right! The hospital.

Felicia2

Optimove

Welcome! Here’s the deal: Personalized campaigns are a win-win for you and your customers. They feel at ease knowing you’re catering to their needs, and your company ? It’ll keep growing as you significantly reduce the amount of churn. I know this is the sort of thing you need to see in action.

Start. Stop. Continue — three Powerful Words for Goal-Setting, Process Improvement, and Self-Improvement.

Myra Golden

I end all of my customer service workshops by asking participants to write down three words. Start, Stop, and Continue. Then I invite them to reflect on the day by jotting down: One thing they will START doing based on something they learned in the training.

The Evolution of Support: How to Manage Customer Support in an Era of Self-help

Speaker: Kristina Evey, Customer Experience Expert and Consultant

As self-service as a customer preference continues to grow, it's more important than ever that we assess the amount of support being given to our customer service reps. Is there a way to find the right balance between self-service and support?

How to Improve Amazon Customer Satisfaction

CSM Magazine

Amazon is a customer-centric platform, and given its customer priority shopping service, it’s a popular first choice for online shoppers. To be a successful seller, your number one priority is to know how to please Amazon customers.

Uplifting Customer Service: A Job from the Inside Out

Up Your Service

The immediate assumption when we talk about “improving customer service” is that we refer to the activities of customer-facing team members who directly “serve” our external customers, clients, buyers, suppliers, guests, users, attendees, diners, students, patients, etc.

How to Boost the Customer Lifetime Value of Your Promising Startup?

ProProfs Chat

Young startups obsessively focus always on increasing the number of customers. Get more customers, we need more sales, connect with more leads, these phrases tend to be the most commonly spoken phrases during team meetings.

What Does “Data-Driven” Really Mean?

Hero Digital

In 2011, a McKinsey Global Institute report celebrated the potential for big data: “…we are on the cusp of a tremendous wave of innovation, productivity, and growth, as well as new modes of competition and value capture…”.

Data 78

Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives

Speaker: John Joba and David Robbins

Customer Experience is at a tipping point. Despite increasing investment in measurement platforms, executives still struggle to demonstrate the impact to the bottom line—and the value these bring to customers and the organization as a whole.

This Empathy Tip Made Me A Better Leader : People-First Mondays

Michel Falcon Experience

Welcome to another People First Monday. You’re going to crush this week. Click the hashtag because I’ve been creating these short videos since the beginning of the year, follow along, learn about the topics that I’ve been speaking about.

Tips 78

The Internet Reacts: Game of Thrones S8 Episode 1 in Social Data Charts

Brandwatch CX

Data 71

10 Things You Must Know to Establish and Preserve Your Customer Service Culture

Beyond Philosophy

Defining and managing your customer service culture is a significant issue for many organizations. Today we share some important considerations for establishing your customer service culture as well as the best practices of the leading customer service organizations.

3 Ways to Address Customer Churn

ClientSuccess

When one looks at the typical SaaS method of sales and customer success, there is a clear funnel in place. While the awareness, education, and selection stages of the sales cycle are well-known and well-defined, the customer success side of this funnel is less well known.

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

Moving from Paper-Based to Digital Customer Communications

Topdown

The pace of adopting digital communications continues to quicken at an astonishing rate. A recent study by Pew Research notes that, while a staggering 92% of millennials in the U.S. own a smartphone, other segments are catching up.

Debunking Myths in Location Data: Sourcing and Collecting

Gravy Analytics Lead Intelligence Blog

Every day, Gravy Analytics processes billions of anonymous location signals from consumer mobile devices to build our industry-leading location intelligence solutions. We aim to separate truth from fiction everywhere in our business because – contrary to what some would claim

Anomaly Detection for ForeSee CX Suite

ForeSee

A virtual CX analyst that detects sudden changes in CX performance and speeds resolution Customers interact with your brand across multiple channels, both online and offline. ForeSee helps measure. Company News Dev & Tech ForeSee Products ROI of CX Uncategorized

Talkdesk Infrastructure Security

Talkdesk

Security is one of the most critical aspects of any enterprise cloud contact center. Talkdesk understands that the confidentiality, integrity and availability of our customers’ data is vital to your business operations and our own success. This post is the second in a four-part series outlining Talkdesk’s security policies.

Building a Successful Community Superfan Program

Speaker: Jake McKee, CEO and Lead Strategist, Community5

Every social group is made up of members who are more engaged, more enthusiastic and more dedicated than others. In the online community space, we call these people Superfans. But the million dollar question…how can you attract these powerful and necessary people? Join Vanilla Forums for a discussion with Jake McKee, CEO and Lead Strategist at Community5, as he shares ideas and insights on how to best build and execute formal Superfan programs.

Uplifting Customer Service: A Job from the Inside Out

Up Your Service

The immediate assumption when we talk about “improving customer service” is that we refer to the activities of customer-facing team members who directly “serve” our external customers, clients, buyers, suppliers, guests, users, attendees, diners, students, patients, etc.

TurboTax For the Social Sentiment Win To Get #TaxesDone

NetBase

. As tax season nears its conclusion, which of the two top tax brands is coming out on top? And how does it compare to their efforts from last year? Let’s check it out! Exploring Consumer Emotions Around Taxes. The topic of taxes is a polarizing one, at least in terms of politics.

6 Ways To Know It’s Time To Fire A Client

CSM Magazine

If you work on freelancing, consulting, multi-level-marketing (MLM) or really any kind of sector in which your livelihood depends on finding new clients interested in your wares, chances are you spend a lot of time thinking about the art of winning new clients.

TurboTax for the Social Sentiment Win to Get #TaxesDone

NetBase

As tax season nears its conclusion, which of the two top tax brands is coming out on top? And how does it compare to their efforts from last year? Let’s check it out! Exploring Consumer Emotions Around Taxes. The topic of taxes is a polarizing one, at least in terms of politics.

Beyond the Contact Center: Unlocking Insights with Speech Analytics

A global survey of 500 key decision makers by Opus Research shows the core benefits of making the leap to an omnichannel contact center, such as uncovering actionable business insights on employee-customer interactions.