Steve DiGioia

OCTOBER 3, 2021

I dropped my car off at the dealership the other day for a minor repair. I didn’t know what to expect since this is my first time using them. Two hours later I got the call that it was ready to be picked up. How wonderful this was. The repair was done quickly and soon I’d “be back on the road”. I guess I couldn’t ask for more. But something happened that made me disappointed in the service.

Customer Base 288

Customer Base Customer Service Training Brands 288

SurveySparrow

OCTOBER 3, 2021

They said a rose by any other name would smell as sweet. Sitting at your desk without a rose in sight, it’s hard to tell if that smell belongs to a rose or not. Maybe it is the new room freshener. Or perhaps it could be the genetically modified yeast in your coworker’s perfume. You need a name, and quick. This is what survey data looks like stripped of all demographic information – without context or meaning.

Survey 90

Survey Groups Social Media Examples 90

Thematic

OCTOBER 3, 2021

It’s been a couple of months since our last product announcement. We are itching to share a big new release, and share with you some of the other cool product updates that are now live. Introducing Chat Analytics Chat Analytics is now available for Thematic customers! With this new release, you can anonymize and aggregate chat conversations and support tickets automatically.

Analytics 62

Analytics Roadmap Analysis Social Media 62

Doing CX Right

OCTOBER 3, 2021

Listen to Ashok Ramachandran, CEO & President at Schindler Elevator Corp- India, discuss how to build a customer-first culture the right way. The post Creating and Leading A Customer-Centric Workplace appeared first on Doing CX Right.

Customer Centricity 64

Customer Centricity Culture Customers How To 64

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