Alida

APRIL 22, 2016

With over 2,000 videos available to the public, the TED website is one of the best free resources available for customer intelligence professionals today. If you are a market researcher, an insight professional or user of insight, TED videos could be a source of lessons and inspiration. Many people working in market research and customer intelligence have asked me for recommendations for TED videos to watch.

Video 153

Video eBook Exercises Leadership 153

MyCustomer

APRIL 22, 2016

17th Sep 2019 Is it time you invited the CIO to the CX table? When we published the whitepaper “What Every CIO Must Know to Bridge the Customer Experience Technology Gap.” , we inadvertently stepped on. User. By. Michael Hinshaw. Managing Director.

Technology 54

Technology Management Customer Experience Customers 54

Eptica

APRIL 22, 2016

Date: Friday, April 22, 2016 Chatbots and customer service. Published on: April 22, 2016. Author: James Gladwish People now spend more time online on their smartphones rather than on their PCs or laptops. This is fundamentally reshaping how individuals have conversations with brands – they now have the ability to get in touch at any time, wherever they are, and they expect a fast response.

Chatbots 48

Chatbots Customer Service Social Media Knowledge Base 48

Waypoint Group

APRIL 22, 2016

When beginning a new project, do you ever feel like you don’t know where to begin? There are so many variables to consider, people to include, and mission-critical milestones to map out. Having a handy dandy checklist to make sure you cover all those steps would make your life a whole lot easier. It just so happens we have that very tool ready for those who want better survey results or maybe embarking on customer feedback and voice-of-customer programs for the first time.

Survey 40

Survey Voice of Customer B2B Video 40

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Tricia Morris

APRIL 22, 2016

On May 23 – 25, the Nation’s Capital plays host to CRM Evolution , accompanied by the Customer Service Experience and SpeechTEK conferences running concurrently. Sessions at the conference run the gamut from digital transformation and data-driven insights and decisions, to the exciting future of CRM and customer service as discussed by top industry analysts including Paul Greenberg, Ian Jacobs, Esteban Kolsky, Kate Leggett, Brian Solis, Ray Wang and more.

CRM 40

CRM Customer Engagement Engagement Conference 40

Forrester's Customer Insights

APRIL 22, 2016

Forrester is kicking off research on what it means to be a sustainable business and why it matters. In short, it matters because customers and investors care. But what do they care about? And, what does sustainability mean to them, and to the companies they do business with? First stop in exploring the definition of something is, of course, a search for the term.

Customer Insights 25

Customer Insights Course Metrics Consumers 25

Amity

APRIL 22, 2016

As a world class athlete and national record holder (Act I of my life), I was trained very specifically for my sport, my events, my level and my physiology. Elite Athlete. Swimmer. Backstroke & IM. Middle Distance. Female. I was segmented. Based on these attributes, coaches, doctors and kinesiologists trained and assessed me specifically so I could reach my full potential.

Return on Investment 48

Return on Investment Sports Training Roadmap 48

LiveChat

APRIL 22, 2016

The essence of customer support is knowledge. When you want to truly help your customers, you dig into years of experience with your product or site. However, what if that knowledge can be transformed into educational resources that would work as proactive customer service? What’s more, what if you could use them as part of a marketing campaign that will help convert people into your customers?

Marketing 38

Marketing Social Media Feedback Knowledge Base 38

Michelli Experience

APRIL 22, 2016

Infographics 109

Infographics Customer Experience Customers Consulting 109

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