ChurnZero

MAY 16, 2025

It’s the ultimate technology dilemma for customer teams and the execs who control budgets: should you buy or build your customer success platform? When presenting a business case for a customer success platform, you can expect this to be the primary objection of a CEO or CFO: can we build this in our CRM instead of buying a new tool? Should you use the tools you already have to build something that will kind ofget you what youre looking for, or should you buy a tool developed for that spec

Customer Success 52

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AWS Machine Learning

MAY 16, 2025

As one of the fastest sports in the world, almost everything is a race in Formula 1 (F1), even the pit stops. F1 drivers need to stop to change tires or make repairs to damage sustained during a race. Each precious tenth of a second the car is in the pit is lost time in the race, which can mean the difference between making the podium or missing out on championship points.

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Help Scout

MAY 16, 2025

Weve seen firsthand how teams that prioritize customers are better equipped to weather change. Here are a few principles weve learned from the best of them to help you navigate todays uncertainty.

Customers 56

Customers 56

AWS Machine Learning

MAY 16, 2025

This post is co-authored by Manuel Lopez Roldan, SiMa.ai, and Jason Westra, AWS Senior Solutions Architect. Are you looking to deploy machine learning (ML) models at the edge? With Amazon SageMaker AI and SiMa.ais Palette Edgematic platform, you can efficiently build, train, and deploy optimized ML models at the edge for a variety of use cases. Designed to work on SiMas MLSoC (Machine Learning System on Chip) hardware, your models will have seamless compatibility across the entire SiMa.ai produc

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Speaker: Brendan Sweeney, VP of Global Sales at Allego

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry expert Brendan Sweeney for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

Sales

Customer Think

MAY 16, 2025

In today’s always-on, screenshot-ready world, brand memory isn’t a luxury—it’s a survival skill. Customers don’t just buy products—they buy into the story and values behind the brand. And when companies backtrack on those values, customers don’t just notice—they act. Rebuilding trust after a values misstep isn’t just difficult—it’s often impossible.

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PeopleMetrics

MAY 16, 2025

The Op4G/Slice indictment sent shockwaves through the research industry. Eight people were indicted. A $10 million fraud scheme. Fake survey takers using VPNs and coaching scripts, hiding in plain sight for almost a decade. And heres the uncomfortable truth: The fraud didnt come from bots or AI. It came from a real, U.S.-based panel provider that many clients trusted.

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AWS Machine Learning

MAY 16, 2025

Businesses are constantly evolving, and leaders are challenged every day to meet new requirements and are seeking ways to optimize their operations and gain a competitive edge. One of the key challenges they face is managing the complexity of disparate business systems and workflows, which leads to inefficiencies, data silos, and missed opportunities.

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Customer Think

MAY 16, 2025

AMONG THE MANY CHALLENGES facing CPGs in their efforts to make sense of retail media networks has been a pervasive storytelling bias. On daily basis, we encounter widespread published commentary and reports celebrating retail media’s headlong growth, along with advice on tech, measurement, and monetization for retailers.

Retail 59

Retail Brands Consulting Measurement 59

Doing CX Right

MAY 16, 2025

Waymos self driving car recall and Newark Airports shutdown reveal a lesson every business needs: When tech fails, your response, communication, and CX design must be ready. Learn three actionable strategies you can do right now. The post Waymos Recall and Newark Airports Shutdown Reveal a CX Lesson No Industry Can Ignore appeared first on Doing CX Right.

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Industry Communication Strategy Customer Journeys 59

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Case Study

CSM Magazine

MAY 16, 2025

The landscape of customer service and contact center software continues to evolve rapidly, driven by technological advancements and changing consumer behaviors. Certain features are indispensable for CX platforms to deliver seamless, personalized, and efficient customer interactions. In this article, we highlight the essential features every CX software should have in 2025 to help your business stay competitive and exceed customer expectations. 1.

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BirdEye

MAY 16, 2025

Struggling to stand out on TikTok while your competitors are turning the platform into a lead generation machine? Well, you can do this too, but the truth is, most location-based businesses underestimate the power of TikTok SEO. Doing so puts you at the mercy of the platforms whims, potentially missing out on the discovery, visibility, and revenue that come with ranking in TikTok search.

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CSM Magazine

MAY 16, 2025

Ensuring your customer service team is well-trained on new technologies such as AI chatbots, speech analytics, and omnichannel CX software is critical to maximizing their potential and improving overall performance. In this article, we provide a step-by-step guide on how to train your customer service team on new CX technologies, empowering your agents to deliver outstanding service in todays digital landscape. 1.

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Training Technology Customer Service Average Handle Time 52

BirdEye

MAY 16, 2025

Understanding social media management pricing in the UK is critical, especially for multi-location businesses. These enterprises have to juggle between managing multiple accounts at the corporate level and allowing for personalization at the local level. Birdeye research shows how most businesses currently approach social media management : 81% of participants handle social media at the corporate level 24% have employees at individual locations 20% outsource/work with marketing agencies These ov

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Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Roadmap

CSM Magazine

MAY 16, 2025

Grenadas iconic Spice Island Beach Resort has once again demonstrated why it is a beacon of luxury and hospitality in the Caribbean. The resort has been awarded the prestigious British Airways Holidays Customer Excellence Award, solidifying its position as a leading destination for travelers seeking unparalleled experiences. Recognizing Excellence This award is a testament to the resort’s commitment to exceptional guest experiences and its dedication to redefining luxury in hospitality.

Hotels 52

Hotels Hospitality Guest Experience Travel 52

BirdEye

MAY 16, 2025

How do you know if you have transitioned from building a brand to becoming a household name? You measure the Share of Voice your brand has across marketing channels. This metric lets you understand how much your community speaks of your business vs. your competitors. Becoming the go-to recommendation in your community is the ultimate goal, no matter how many locations you have.

Multi-Channel 52

Multi-Channel Social Media Measurement Analysis 52

CSM Magazine

MAY 16, 2025

Managing restrooms in high-traffic venues has traditionally been a logistical juggling act. Think about shopping malls, airports, and office buildings where restroom congestion, delayed cleaning, and hygiene challenges disrupt the overall user experience. Milesight has stepped up to the plate with an innovative solution that combines technology and smart insights to tackle these pressing issues.

Customer Experience 52

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SurveySensum

MAY 16, 2025

Have you ever faced the frustration of sifting through unclear survey results and wished there was a way to make sense of it all? Well, thats where survey reports come in! If youre analyzing customer feedback, measuring employee satisfaction, or diving into market research, crafting a strong survey report is key to making the data speak clearly. In this blog post, Ill walk you through the best practices for writing survey reportshow to structure your findings and present it in a way that grabs a

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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

Contact Center

CSM Magazine

MAY 16, 2025

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Forrester's Customer Insights

MAY 16, 2025

Reprioritizing customer retention lets B2B companies better weather economic uncertainty and volatile market conditions a daunting task when executive leadership asks everyone to deal with the chaos by cutting costs. But cutting costs independently of business strategy especially strategies that protect and grow revenue from current accounts can hurt more than help.

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CSM Magazine

MAY 16, 2025

Starting your journey at Hell Spin Casino Australia can be an exciting yet challenging experience for newcomers. To enhance your gaming experience and avoid common pitfalls, it’s essential to understand the fine details of bankroll management, selecting the right games, and leveraging bonuses wisely. First, set a strict budget to control your spending and prevent unnecessary losses.

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Forrester's Customer Insights

MAY 16, 2025

In a recent example of why managing insider risk is critical, cryptocurrency exchange Coinbase announced that it was the target of an extortion scheme enabled by insiders. Coinbase published a blog indicating that malicious actors recruited overseas contractors that were support agents for the firm to gain access.

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Self Service

CSM Magazine

MAY 16, 2025

Casino Kingdom has rapidly gained a significant following in New Zealand’s online gaming community, largely due to its compelling bonus structure and robust game selection. The platform’s appeal is amplified by its user-friendly casino Kingdom login process, which allows new users to quickly join and enjoy a wide array of games from leading developers.

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Retently

MAY 16, 2025

Discount seasons are like retails Super Bowl: shoppers blitz every channel, from TikTok ads to the mall next door, and the scoreboard goes wild. Last year alone, U.S. consumers dropped $241.4 billion online between 1 November and 31 December 2024, a record haul according to Adobe. However, while slashed prices pull people in, a clunky checkout, suddenly-sold-out notification, or five-day shipping delay can push them right back out and straight to a competitor.

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CSM Magazine

MAY 16, 2025

Cardano is a decentralized blockchain that uses its native crypto token, Ada, in order to facilitate transactions. Its development began in 2015, with the system being launched in 2017 when it was the largest crypto token in the world to use a proof-of-stake blockchain. Ethereum co-founder Charles Hoskinson is the systems creator, and he named the platform after Italian polymath Gerolamo Cardano.

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CSM Magazine

MAY 16, 2025

The way teams talk to each other is changingfast. While it wasnt that long ago when we all relied on cluttered inboxes, awkward video calls, and drawn-out meetings to keep projects moving, something newer is starting to take over the daily rhythm of work. That something is AI. But not the clunky kind that answers FAQs or writes dry reports. This version looks more like us, speaks more like us, and is already weaving itself into the daily flow of actual work life in ways most people havent even n

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

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