Uniphore
MARCH 17, 2017
Jacada is dramatically improving the experience of customer service at contact centers around the world. By providing the option to pivot an inbound call to a digital session, customers are able to bypass long hold times and effectively self-service their inquiry. This digital session is launched in-context, when required, and all without the need to download a mobile app.
ReviewTrackers
MARCH 17, 2017
South by Southwest (SXSW), the annual conglomerate of film, interactive media, and music festivals in Austin, Texas, continues to amaze its attendees. This year, the ReviewTrackers team once again conquered SXSW. We hung out at events, watched movies in our cozy Airbnb, ate amazing food at Forthright and Moonshine Grill, and fell asleep in a coffee house after hosting three events in 24 hours.
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Uniphore
MARCH 17, 2017
This additional revenue can then be channeled back into agent upskilling. Contact centers, like any business, face a continuously mounting barrage of costs. Whether we are talking wage increases or rising operational costs, the need to improve efficiencies and limit overheads is a problem that simply won’t go away. Read More.
CustomerGauge
MARCH 17, 2017
We recently unveiled our new mobile-optimized Net Promoter® reporting suite with cutting-edge retention and Monetized Net Promoter features. Today, we are excited to announce that we are adding a brand new KPI Dashboard to our suite of reporting. The CustomerGauge KPI Dashboard is a must have for all Program Managers. It will give you and your organization […].
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Amity
MARCH 17, 2017
In the subscription economy, quickly mitigating and minimizing churn is a critical driver of business success. It's debatable whether or not a 0% churn rate is possible , but companies can reduce their churn rate down to the optimal level. If you've boarded the Customer Success train, you probably already know why reducing churn is so important.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Maz Iqbal
MARCH 17, 2017
“I like coming here!” was confessed with a smile. The speaker? A highly skilled professional who is undertaking a major refurbishment project for me in my home. It hit me that this is the fundamental ask. Every professional including those who deal directly with customer and shape the customer experience is looking to … Continue reading "Calling Forth The Best From Folks Working For You".
LiveChat
MARCH 17, 2017
The difference between being productive and being busy isn’t obvious at first sight. In both cases, you work up a sweat to get your tasks done, but only one way will lead you to success. We all know this feeling when we have so many tasks on our to-do list , that we wish the day could have 48 hours (I always wished to go a couple of days without sleeping).
ClientSuccess
MARCH 17, 2017
It’s inevitable that bad experiences will happen as it relates to the journey your customers are on with your organization. Many companies have hundreds if not thousands of customers that are engaging with their product, team members, and services each and every day. And the likelihood that each customer has a seamless and pleasant experience every day is unrealistic.
Talkdesk
MARCH 17, 2017
Have you ever heard a story about a founder who framed his or her first dollar earned? It’s a little corny, but it’s an easy reminder that every company starts with just one dollar. That individual bill isn’t worth more than any of the other earned dollars, but the moment surrounding that first transaction was so memorable that it’s forever a part of that company’s story.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Verint
MARCH 17, 2017
No doubt contact center executives have a great deal to occupy their thoughts day and night. To execs who are hoping for a better night’s sleep—good news awaits you. It is quite likely that a solution to help reduce your operational headaches may be closer than you think.
ShepHyken
MARCH 17, 2017
This week on our Friends on Friday guest blog post my colleague, Paul Comarto, writes about how the use of text messaging and live chat are influencing customer service. As companies are making an effort to provide better customer service, they must look at every option for their customers. – Shep Hyken. The rise of digital culture has shifted our world in so many profound ways, and topping the list is the lightning fast speed at which we expect things – information, answers, service, deli
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