Beyond Philosophy

OCTOBER 16, 2021

Total agreement is overrated. Disagreements are good for us. They challenge the status quo and push the standards for improvement. After all, if you only talk to people who agree with you, how would you know when you are wrong? In this episode, I debate with Customer Experience critic Alex Mead , Chief Customer Service Experience Officer, about how we Customer Experience influencers are doing everything wrong.

Contact Center 68

Contact Center Consulting Training Financial 68

SurveySparrow

OCTOBER 16, 2021

To measure organizational performance, one of the crucial aspects considered is employee performance. Companies have been using different touchpoint meetings to track employees’ productivity in the form of yearly, mid-year, or quarterly performance reviews. These performance review meetings take place between manager and employee sitting face-to-face discussing what went well and what can be improved based on the last six months or a year—managers then use the outcomes of the meetings to p

Meeting 52

Meeting Comparison Culture Interaction 52

Doing CX Right

OCTOBER 16, 2021

Jay Baer, author of 6 best selling books, shares how to succeed in business by Hugging Your Haters. The post How To Hug Your Haters & Make Customers Love Your Brand appeared first on Doing CX Right.

Brands 52

Brands How To Customers Loyalty 52