RapportBoost

OCTOBER 20, 2018

– Event, hosted by Customer Service Experience and sponsored by Mitel, designed to demonstrate the vision and leadership of Jenny Craig’s corporate contact center and how live chat innovation drives financial and cultural success at one of nation’s most respected health, wellness brands – Tony Medrano, CEO of RapportBoost , the leading provider of augmented intelligence solutions to contact centers using live chat for conversational selling , along with Heidi Rote, Director of the

Contact Center 70

Contact Center Sales Average Handle Time Analysis 70

Thunderhead

OCTOBER 20, 2018

Customer journeys are changing. Engagement and an optimized customer journey may be core to business success in the retail world, but do utilities really understand what this means? Can they break out of their public sector past to give customers the service they expect, as Virgin Atlantic or Amazon would? Many organizations have a dated view of the term “customer journey”.

Customer Journeys 40

Customer Journeys Retail Report Customer Engagement 40

Up Your Service

OCTOBER 20, 2018

New York Times bestselling book, “UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet” is now in hard copy, Kindle ebook, and Audible audiobook on Amazon.com. Hardcover. Kindle. Audible (audiobook). And get the complimentary “Reader’s Discussion Guide” for use with your leadership team, management team, or book club.

eBook 40

eBook Leadership Meeting Management 40

Micah Solomon

OCTOBER 20, 2018

[Originally published in Forbes.com. The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. (Here are three ways to reach Micah: email, chat, web). If you invest the time now to establish the essential habits of customer service excellence at your company, you can later sit back and, to a large extent, watch your business drive itself.

Customer Service 56

Customer Service Consulting Hospitality Hotels 56

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