Fri.Jun 03, 2016

article thumbnail

Marketing Research and Single Women Buying SUVs

InMoment XI

Earlier this week, Bloomberg reported on insights that a MaritzCX program provided to the auto industry – that single women were responsible for an increasing percentage of small SUV sales. I’m a college student, interning at MaritzCX and part of the CX Café team. Last semester I took my first marketing research class (for the.

Marketing 227
article thumbnail

Whirlpool and Samsung Earn Top Customer Experience Ratings for Major Appliances

Experience Matters

We recently released the 2016 Temkin Experience Ratings that ranks the customer experience of 294 companies across 20 industries based on a survey of 10,000 U.S. consumers. Of the 10 major appliance companies we looked at, Whirlpool earned the highest score with a rating of 60%, putting it in 153rd place overall out of 294 […].

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Marketing Research and Single Women Buying SUVs

InMoment XI

Earlier this week, Bloomberg reported on insights that a MaritzCX program provided to the auto industry – that single women were responsible for an increasing percentage of small SUV sales. I’m a college student, interning at MaritzCX and part of the CX Café team. Last semester I took my first marketing research class (for the. View Article.

Marketing 200
article thumbnail

UPS Earns Top Customer Experience Ratings for Parcel Delivery Services

Experience Matters

We recently released the 2016 Temkin Experience Ratings that ranks the customer experience of 294 companies across 20 industries based on a survey of 10,000 U.S. consumers. Of the 4 parcel delivery service companies we looked at, UPS earned the highest score for the third year in a row with a rating of 70%, putting […].

article thumbnail

From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

article thumbnail

What To Look For When Hiring A Customer Success Manager

Amity

Dear Louise, Although we have a lot of trial participants for our SaaS product, we are finding it difficult to convert them and we are experiencing some churn. I think it’s time, perhaps overdue actually, to bring a Customer Success Hero or two on board. The problem is, I don’t know what to look for or where to start. What should I be looking for?

More Trending

article thumbnail

Customer-Centric Roundup: May 2016

iPerceptions

It has been another eventful month for customer experience innovations and advancements. There is a lot to process from the month of May. So let's dive right into it and look some of the biggest customer experience stories and trends for May 2016.

article thumbnail

Why The Right Technology Is The Lynchpin Of A Good CX Strategy

ForeSee

Nearly $100 billion of IT spending from S&P 500 companies was wasted on projects that brought no value to the end customer, according to research provided in the book Lean. The post Why The Right Technology Is The Lynchpin Of A Good CX Strategy appeared first on ForeSee.

article thumbnail

Famous Leadership Quotes to Explain the Difference between Boss and Leader

LiveChat

A boss is different from a leader. A boss is someone who tells you what to do and wonders why you haven’t done it yet. Can your boss be a leader? Of course he can. But being a leader takes more than just bossing people around. Let me bring you closer to some famous quotes about leadership in which I will try to better explain the difference between a boss and a leader.

article thumbnail

Omni-channel, Schmomni-channel

Avaya

The buzzword in Customer Service and Contact Centers over the past few years has been omni-channel. Omni-channel supposedly stands for a singular, high-quality personalized experience that a customer has with a brand that occurs regardless of where or what device the customer is using to get service. But in speaking with several industry analysts over the past week, we heard “omni-channel, schmomni-channel,” meaning the term isn’t as broadly understood as many would think.

article thumbnail

The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

article thumbnail

The Art and Science of Delivering Great Service

Talkdesk

This blog post is an Opentalk 2016 panel recap. For more Opentalk content, check out Opentalk Full Coverage. Speaker : Bonny Simi , President, JetBlue Ventures. JetBlue beginnings. In February 2000, JetBlue set out to “Bring humanity back to air travel.” We started with only one flight: Buffalo to New York. Now we serve 96 cities in 18 countries and we’re still growing.

NPS 40
article thumbnail

The Customer Insights Center of Excellence: Know Your Options!

Forrester's Customer Insights

"Excellence always sells." --Earl Nightingale. The questions below may sound familiar to you. I hear them from leaders of business insights teams of all kinds, from quant to qual, digital analytics to database marketing, customer analytics to voice of customer, market research to competitive intelligence, campaigns to customer service, behaviorial to predictive, B2C to B2B, CPG to pharma - you name it: "I lead our [name the insights area[s] here] team.

article thumbnail

4 storytelling devices to enhance your research reports and presentations

Alida

The days of data tables, 100-slide presentations and 300-page reports are done. Today, storytelling is the key to communicating research findings in ways that create impact. Storytelling is the best way to engage your audience and ensure that your message is received, understood, passed on and acted upon. One challenge researchers have to address is using storytelling in the context of evidence-based decision making.

Report 188
article thumbnail

Guest Blog: Good Customer Service Is More than Good PR

ShepHyken

This week on our Friends on Friday guest blog post my friend and colleague, Patricia Fripp shares a story that demonstrates why everyone in any business can make a difference. Please join Patricia and me June 8 when we discuss how good customer service drives sales. – Shep Hyken. Perhaps you agree that every customer counts and that we must never forget our customers’ perceptions of us.

article thumbnail

Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

article thumbnail

Marketing Research and Single Women Buying SUVs

InMoment XI

I’m a college student, interning at MaritzCX and part of the CX Café team. Last semester I took my first marketing research class (for the purpose of this article, I’m going to use the term marketing research to refer to data from a specific company, as contrasted with market research, which pertains to data from.

Marketing 200