Helen Dewdney

DECEMBER 11, 2022

John Roberts founder and CEO of AO.com. I first met John back in 2014. The Complaining Cow Meets The CEO With Common Sense at AO2014. An entrepreneur, businessman, investor and passionate philanthropist, John founded AO in 2000. He is an active, long standing supporter of OnSide Youth Zones. After selling kitchens, John spotted an opportunity to disrupt the market by giving customers a far better offer.

Consumers 67

Consumers NPS Retail Industry 67

West Monroe

DECEMBER 11, 2022

It’s no secret that the current economic environment is unpredictable. Inflation has driven prices to their highest adjusted point in decades, while student loan debt and a reliance on unsecured lines of credit continue to drive uncertainty. This means that at a time when banks are poised to generate “cycle” high-net interest margins, they’re instead forced to prepare for volatility: increasing loan loss reserves, optimizing their workforce, and scrounging for deposit bas

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Banking Marketing Self Service Financial 52

Forrester's Customer Insights

DECEMBER 11, 2022

Marketing leaders are investing in digital experience (DX) technologies including adtech, martech, and commerce tech to support their digital marketing, commerce, and customer experience initiatives. But many struggle to measure success due to a lack of relevant metrics. My latest published report Drive Your Digital Experience Investments And Operations With The Right Metrics provides a […].

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Metrics Technology Marketing Measurement 26

ThriveableBiz

DECEMBER 11, 2022

Create winning videos for your marketing. So you want to start using videos for your marketing strategy. Awesome! this is the blog I wish I had before starting my video journey. The good news is that you can learn from my journey over the years. My students will tell you I harp on a lot about strategy - basically your Why and How you’ll spread your message.

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Video Marketing How To Tools 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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Kate Nasser

DECEMBER 11, 2022

Hotel leaders, are your employees problem solvers? Do they deliver the very best hotel customer experience? Regardless of what type of hotel you run, your customers expect your hotel employees to solve their problems — all the time. You may be thinking that they can’t do it every single time. OK that makes sense. Yet […]. The post Hotel Customer Experience: Are Your Employees Problem Solvers?

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Hotels Customer Experience Customer Expectations Customers 64