Sun.Oct 13, 2019

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Why I love the Grace Hopper Celebration – and you should too!

Thematic

Have you heard of the Grace Hopper Celebration , also known as GHC ? It’s the world’s largest gathering of women in tech! This year, 25,000 women met in Orlando, Florida. And it was epic! I was honored to speak on a panel titled “So you want to be a CEO?” that was moderated by my friend, Lilia Abaibourova. I was joined by her and two other female CEOs, Jenny He and Seema Gururaj.

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5 Steps to a Customer Experience Program that Delivers Tangible Benefits

Wootric CX Blog

Companies are dedicating significant resources to analyzing and improving customer experience. And it’s with good reason: customers that have great experiences stick around. Their loyalty and positive word-of-mouth can become a competitive advantage that drives growth and profitability. Yet research by Customer Think reveals that only a third of customer experience (CX) programs deliver tangible results.

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Reflections On Recent Cloud Trends And Alibaba Cloud’s Apsara Conference

Forrester's Customer Insights

Cloud has been evolving very fast driven by emerging technologies in recent years, and its position has fully changed. As one of the major players of cloud in China, Alibaba Cloud has been making strategic investment in several key areas including emerging technologies to fuel the evolution. You can check more details about my thoughts […].

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What I Found At Alibaba Cloud’s Apsara Conference

Forrester's Customer Insights

Two weeks ago, I attended Alibaba Cloud’s Apsara Conference 2019 in Hangzhou, China. I learned new insights about how Alibaba is going to further strengthen and expand its already powerful ecosystem, and Cloud will play a key role in its updated platform business strategies.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Impressions From Alibaba Cloud’s Apsara Conference

Forrester's Customer Insights

Two weeks ago, Alibaba Cloud’s Apsara Conference 2019 took place in Hangzhou, China. It has been 10 years since Alibaba Cloud’s establishment in 2009. In just 10 years, Alibaba Cloud has become one of the world’s most fascinating and cutting-edge technology businesses. For companies who want to lead the world in tech-driven innovations and digital business, […].