Fri.Jun 24, 2016

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The Client Wish List

InMoment XI

Is what you see what you really get? Sunday mornings in my youth – thinking back now, I can still clearly recall how excited I would get when I’d riffle through the thick Sunday newspaper and pull out the COLOR COMICS! And there was one thing I liked most – the color optical illusion on. View Article.

B2B 200
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Who comes first, the employee or the customer?

Vonage

I was visiting a client last week and we started talking about the recent trend in customer experience which suggests that customers should come first over everything else. Over profits and stakeholders, over processes and policies and over employees. Although this sort of thinking has the right intentions, I think it’s a little misguided and could do more harm than good in the long run.

Policies 159
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The Client Wish List

InMoment XI

Is what you see what you really get? Sunday mornings in my youth – thinking back now, I can still clearly recall how excited I would get when I’d riffle through the thick Sunday newspaper and pull out the COLOR COMICS! And there was one thing I liked most – the color optical illusion on.

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The three key learnings from CXFS 2016

OpinionLab

I recently returned from the CXFS conference in New Orleans. It was a really interesting event with some great content from some of the brightest customer experience experts at the biggest brands in the financial services industry. There were three main themes that kept coming up time and time again at the various sessions I attended: 1) Move from break-fix to break through.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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The Client Wishlist

InMoment XI

Is what you see what you really get? Sunday mornings in my youth – thinking back now, I can still clearly recall how excited I would get when I’d riffle through the thick Sunday newspaper and pull out the COLOR COMICS! And there was one thing I liked most – the color optical illusion on.

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The ROI of improved customer experience

Eptica

Date: Friday, June 24, 2016 The ROI of improved customer experience. Published on: June 24, 2016. Author: Chris Eideh Businesses understand that improving the customer experience has a direct impact on revenue generation. Happier customers are more loyal, will spend more and recommend your company to their friends. Business success depends on a wide variety of factors and it can be hard to isolate customer experience in dollar figures.

ROI 50
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5 Must-See TED Talks To Improve Your Customer Support

Nimble

Customers are the foundation of any thriving business and understanding how to satisfy your clientele takes more than putting on a good smile and nodding occasionally. To truly impact your customer’s journey, you must be willing to put your ego aside and place yourself in their shoes – to show […].

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MSC Grabs Top B2B E-commerce Award At Internet Retailer Show

ForeSee

The Internet Retailer Conference + Exhibition is an annual event for online retailers, which provides hungry professionals with lots of new ideas for their own businesses. And for the second. The post MSC Grabs Top B2B E-commerce Award At Internet Retailer Show appeared first on ForeSee.

Retail 49
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We Can’t Innovate in Our Market!

Daniel Group

As some of the readers of this blog know, I frequently travel by RV. Given that we have many clients scattered throughout North America, many in small, difficult-to-reach places, an RV makes a lot of sense. Plus, I get to. Read More. The post We Can’t Innovate in Our Market! appeared first on The Daniel Group.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Take Appreciation to Another Level: Customer Appreciation Ideas

LiveChat

When you think about your life, you can probably find people who appreciate you at some point. People at work, in your private life, your colleagues or even your tennis teacher. The people who appreciate you, are the ones who say how important you are, how great you do your job, or how they like spending time with you. And you probably like to share your time with them as well because they make you feel good.

Banking 47
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Hot Topic’s “Daily Huddle”

Brad Cleveland Blog

A few years back, fashion retailer Hot Topic won first place in an ICMI video contest for a creative portrayal of their “secret to service success,” a daily communications huddle.

Fashion 20
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The Company that Hacks Together: June 2016 Hackathon

Talkdesk

Hackathons are hardcoded into our DNA here at Talkdesk. We are company that believes in constantly motivating our team to dream up the next big innovation. With that in mind, we hosted our second hackathon in less than a year on June 8 and 9. Talkdesk, as a company, has a long history with hackathons. In fact, our product was created at a Twilio hackathon in 2011.

Company 51
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Hot Topic’s “Daily Huddle”

Brad Cleveland Blog

A few years back, fashion retailer Hot Topic won first place in an ICMI video contest for a creative portrayal of their “secret to service success,” a daily communications huddle.

Fashion 20
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Making The Business Case For Customer Success

Amity

The fast growing recognition of Customer Success is a survival tactic for most SaaS companies today. However, with Customer Success, the customer is the beneficiary of an exceptional customer experience and is extracting the maximum value from the product or service they have purchased from you. In the end, it will be a win/win for all. Despite the obvious, if a SaaS company has not started with a customer-centric philosophy , there is often a challenge in demo nstrating the need to introduce a