Lessons Learned from the Frontlines of CX: 7 Major Trends that Impact Customer Engagement
Bold360
APRIL 12, 2021
What have we learned since the pandemic changed, well, everything? Plenty. To uncover how COVID-19 has transformed how customers and companies interact for the long term, we went straight to the frontlines. Bhairavi Mehta, Customer Relationship Manager at Bold360 shares the top seven customer engagement trends she’s seen across Bold360 customers over the last year — with real-world examples you can probably relate to. .
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