Sun.Mar 26, 2017

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Taking Action with CSAT in Salesforce

GetFeedback

Learn how to measure and take action on Customer Satisfaction surveys right inside of Salesforce.

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How IT Outsourcing Has Changed Over Time [Visual Timeline]

transcosmos Information Systems

In the past, companies hired in-house personnel to perform business functions such as IT services. Hiring and training personnel to perform specific functions was costly. Since core competencies are the basis of competitive advantage, enterprises eventually realized that they need to focus their human and financial resources to core departments and delegate other secondary functions to third-party contractors and vendors—this is how IT outsourcing services emerged.

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Executive Insight: The 7 Proven Net Promoter® Success Factors

Genroe

We’ve been helping companies use NPS® for more than 10 years. In that time we’ve tried lots of different approaches and seen first hand what works … and what doesn’t. This post is the distillation of that 10 years of Net Promoter Score® implementation experience with organisations of different sizes and shapes. These are the […]. The post Executive Insight: The 7 Proven Net Promoter® Success Factors appeared first on Genroe.

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How IT Outsourcing Has Changed Over Time [Visual Timeline]

transcosmos Information Systems

In the past, companies hired in-house personnel to perform business functions such as IT services. Hiring and training personnel to perform specific functions was costly. Since core competencies are the basis of competitive advantage, enterprises eventually realized that they need to focus their human and financial resources to core departments and delegate other secondary functions to third-party contractors and vendors—this is how IT outsourcing services emerged.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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How to Focus Customer Success on Advocacy

CSM Practice

Customer advocacy has been a hot topic for customer success teams, so this week I sat down with Jesse Goldman , VP of Customer Success at Influitive to learn how he promotes customer success at Influitive through their best-of-breed advocacy program. In this blog, I’m going to share his best practices on how customer success teams can help drive customer advocacy.