Taking Action with CSAT in Salesforce
GetFeedback
MARCH 26, 2017
Learn how to measure and take action on Customer Satisfaction surveys right inside of Salesforce.
GetFeedback
MARCH 26, 2017
Learn how to measure and take action on Customer Satisfaction surveys right inside of Salesforce.
transcosmos Information Systems
MARCH 26, 2017
In the past, companies hired in-house personnel to perform business functions such as IT services. Hiring and training personnel to perform specific functions was costly. Since core competencies are the basis of competitive advantage, enterprises eventually realized that they need to focus their human and financial resources to core departments and delegate other secondary functions to third-party contractors and vendors—this is how IT outsourcing services emerged.
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Genroe
MARCH 26, 2017
We’ve been helping companies use NPS® for more than 10 years. In that time we’ve tried lots of different approaches and seen first hand what works … and what doesn’t. This post is the distillation of that 10 years of Net Promoter Score® implementation experience with organisations of different sizes and shapes. These are the […]. The post Executive Insight: The 7 Proven Net Promoter® Success Factors appeared first on Genroe.
transcosmos Information Systems
MARCH 26, 2017
In the past, companies hired in-house personnel to perform business functions such as IT services. Hiring and training personnel to perform specific functions was costly. Since core competencies are the basis of competitive advantage, enterprises eventually realized that they need to focus their human and financial resources to core departments and delegate other secondary functions to third-party contractors and vendors—this is how IT outsourcing services emerged.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
CSM Practice
MARCH 26, 2017
Customer advocacy has been a hot topic for customer success teams, so this week I sat down with Jesse Goldman , VP of Customer Success at Influitive to learn how he promotes customer success at Influitive through their best-of-breed advocacy program. In this blog, I’m going to share his best practices on how customer success teams can help drive customer advocacy.
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