Tue.Jun 21, 2022

What is Customer Success enablement?


You may have heard of sales enablement, but Customer Success enablement might be a new term for you. Although it’s an important concept and role in the Customer Success space, it hasn’t quite gained the traction it needs to be in the spotlight.

5 Things We Learned from the Customer Experience Speakers at the Sydney XI Forum

InMoment XI

After 14 customer experience speakers, 250 delegates, two hands-on workshops, and hours of networking on the Sydney Harbour cruise, the 2022 Sydney XI Forum is done and dusted. That means it’s time to take what you’ve learned and start doing the work to elevate your experience program! .

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Activate ‘22: What Brands Can Learn From the Buffalo Sabres Fanbase


No matter what industry you’re in, you can learn something from sports teams’ fanbases. Alida Activate 2022

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The Answer’s Yes / AGT’s Golden Buzzer Winner Presenting at the CSRev Conference

The DiJulius Group

Many times, yes is the answer to a customer. Other times, rather than a flat-out no, the answer can offer an alternate version of what the customer needs or wants. I hate the word no. I truly do. I can’t believe how many people, in a vast number of companies, use it. It should be. Read Full Article.

2022 Contact Center Buyers' Guide

As contact center needs and pain points have evolved, so have contact center buying processes. This guide focuses on the key areas that contact center leaders should address to help achieve their operational and financial goals, including what questions to ask to drive optimal performance.

Why You Should Never Underestimate The Value Of The Voice of the Customer


The Voice of the Customer (VOC) is one of the most obvious, yet underutilized tools organizations have at their disposal to create outstanding customer experiences, increase customer loyalty and retention, and boost profits. Call Recording Speech Analytics

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Company Culture: 7 Ways to Maintain Values Within a Remote Team


How important is company culture? Is it just a matter of boosting employee morale so they can perform their work better? Is it setting up the workplace in such a way as to make it conducive to productivity and ideas generation?

6 expert SEO tips for local businesses in 2022


Search engine optimization — SEO — can mean the difference between your business being found online or getting lost in the shuffle of competitors. If you’re not studying and implementing a rigorous SEO strategy, you’re simply missing out on hundreds to thousands of potential customers.

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Cyara and Genesys Reach Another Milestone


An Invaluable Partnership for CX Assurance in the Cloud Migration Journey. At Cyara, partnerships have always been central to our business model. Customer experience (CX) assurance is multifaceted, and you need a whole lot of gears turning together in sync to deliver at the highest level.

Your First 100 Days as an Account Management Leader Part 7: Ensuring Your Account Management Team Is Equipped


Strong sales and account management leaders can pave the way to innovative, customer-centric workflows and organizational changes.

The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.

Accelerate your career with ML skills through the AWS Machine Learning Engineer Scholarship

AWS Machine Learning

Amazon Web Services and Udacity are partnering to offer free services to educate developers of all skill levels on machine learning (ML) concepts with the AWS Machine Learning Engineer Scholarship program.

The Three Essential Elements to Engage Your Brand’s Top Advocates

Vanilla Forums

Your brand’s top advocates provide outsized value to your organization. They often refer new customers, remain loyal, and educate others about the best ways to use your products and services. Community Marketing

Amazing Business Radio: Christine Churchill

Shep Hyken

The Cost of Bad Customer Service. The Impact of Bad Customer Service on Your Customers, Employees, and ROI. Shep Hyken interviews Christine Churchill, Founder and CEO of the Customer Service Institute of America (CSIA).

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Identify mangrove forests using satellite image features using Amazon SageMaker Studio and Amazon SageMaker Autopilot – Part 1

AWS Machine Learning

The increasing ubiquity of satellite data over the last two decades is helping scientists observe and monitor the health of our constantly changing planet. By tracking specific regions of the Earth’s surface, scientists can observe how regions like forests, water bodies, or glaciers change over time.

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

What Is Call Center Voice Analytics and How Does it Help My Business?

Advantage Communications

Call center voice analytics, also called speech analytics, reviews voice recordings and live conversations to provide quality assurance, compliance support - giving call centers and contact centers unique customer service insights that lead to a competitive advantage. Contact Center

Conversational Commerce: Boosting the Impact of Your CX Toolkit


How Leading Businesses are Improving Customer Experience and Conversion Through Natural Conversations. What is Conversational Commerce? Imagine being able to have a personal dialogue with every customer (or potential customer) as they interact with your brand and try to achieve their goals.

Using Product Analytics To Drive Product Roadmaps


When it comes to creating product roadmaps, product leaders face a plethora of challenges. .

Send beautiful rewards emails from Emma using Perkville


Perkville is excited to announce our integration with Emma, the email marketing platform

How to Prevent Brand Ambassador Burnout

Speaker: Kristi Faltorusso, VP of Customer Success at ClientSuccess

Your brand ambassadors are massively important to your business, actively promoting your brand and encouraging new business. But repeatedly requesting advocacy efforts from customers can lead to burnout and dissatisfaction. You need to avoid this at all costs! Learn how in this free webinar.

3 Important Trends From the 2022 CS Index and Why It’s Important to Your Business


Gainsight and RevOps Squared had an incredible response to our Customer Sucess Index 2022. It makes perfect sense too. Investment in customer success (CS) is causing a significant impact on companies’ revenue and growth.

How to Add Chatbot to React Native


Last Updated on June 21, 2022 Building a chatbot on a React Native app may have been a complicated affair in the past, but not so today, thanks to Kommunicate’s Kompose chatbot builder.

What’s New In EMEA Mobile Banking

Forrester Digital Transformation

Mobile banking apps are a crucial component of the overall banking experience. To identify mobile banking best practices, we reviewed the mobile apps of 13 EMEA banking brands in March and April of 2022 for both functionality and user experience.

Customer friction points: How to identify and tackle them?


NobelBiz | Blog Customer friction points - How to identify and tackle them? Published on 21. June, 2022 For customers, making a phone call is the simplest and quickest way to obtain information or a resolution to a problem. However, from a customer service point [.].

Why Great CSMs Lead to Great Revenue Pipeline

Speaker: Christian Jakenfelds, CSM at Planhat

Customer success professionals have better access to customers than any other department, yet they may struggle to prove their impact on overall business growth. In this webinar, learn how CSMs can actively contribute to and influence new revenue by using what’s already in front of them.

Introducing Delighted’s Link platform revamp: New in-app survey link builder


No matter how you connect with your customers, link surveys allow you to capture feedback through any unique channel that exists along the customer journey – email signatures, social media posts, support chats, receipts, in-store posters, and more.

Improve Contact Center Productivity with WFM Software


The requirement to provide a better customer experience while improving productivity and controlling costs is paramount in contact centers at the best of times. During a recession, it could be the difference between survival and failure.

Identify mangrove forests using satellite image features using Amazon SageMaker Studio and Amazon SageMaker Autopilot – Part 2

AWS Machine Learning

Mangrove forests are an import part of a healthy ecosystem, and human activities are one of the major reasons for their gradual disappearance from coastlines around the world.

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How To Build An ROI Model For CX

Blake Morgan

? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?. Investing in customer experience is just that—an investment. Being able to prove the return and value of that investment is crucial for all companies, especially startups and those looking to get new customers on board. .

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How Great Organizations Empower Customer Experience Teams

Speaker: Conference Speakers

Learn from the leaders at Digital Experience Virtual Summit ‘22, August 17-18. See inside the operations of top performing customer experience teams, and improve your organization’s CX outcomes. Lunch is on us when you attend. Save your spot!