Thu.May 12, 2022

5 Reasons Using Product Analytics Enhances Your Customer Experience

Gainsight

Here’s a harsh reality: To grow your product, your team has to be laser-focused on the customer’s experience. In the modern SaaS world, disappointed users will flee to the competition the moment they start feeling neglected.

How Indigo Gets Rapid Customer Feedback to Test Product Concepts

Alida

Indigo is Canada’s leading book and lifestyle retailer, offering a curated assortment of books, gifts, baby, kids, wellness, and lifestyle products that support their customers every day and at key life stages by simplifying their journey to live life on purpose.

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What’s Next For Digital Consumer Behaviors?

Forrester Digital Transformation

Read why you should eschew “new normal” thinking when it comes to consumer behavior. We’re in a deeply unsettled, volatile moment—and change is here to stay. Age of the Customer Consumer Energy Index customer experience Customer Insights digital business promoted

Grow your Business Exponentially by Improving your Customer Experience

Daniel Group

Grow your Business Exponentially by Improving your Customer Experience. Welcome to the May 2022 edition of Success Strategies. This edition continues our focus on growing your best in the best way, with excellent customer experience as the essential building block.

How to Supercharge Your Customer Feedback Strategies with Messaging

When customers communicate with companies, they choose the channel for quickest response, even if it’s not their preferred channel. Read about this disconnect, the preference for human-assisted channels, and how messaging improves customer experience.

Reasons Why Your Company Needs Multilingual Customer Support

Helpware

The digital economy has ushered in a new phase of globalization and is, as expressed by the World Economic Forum , "becoming a force to be reckoned with through e-commerce and digital services."

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Workforce Wellbeing: 7 Essential Elements of an Effective Corporate Programme

CSM Magazine

Personal and organisational growth go hand in hand. Ross Daniels at Calabrio shares his top tips for an effective wellbeing programme to build a happy and productive team.

Discovering Hidden Customer Insights in New Places is Critical for Future Success!

Beyond Philosophy

Customer Science is an exciting new variant of Customer Experience. One of the crucial ways that the science is more powerful is the quality of the customer data you feed into the process. So, the question becomes, how complete is the data you would feed into the scientific process?

How to Avoid False Insights in Your Research

dscout People Nerds

It’s easier than you’d think to glean false insights in your research. Here are some of the common mistakes researchers make—and how to prevent them

LIVE SESSION: How are Voice of the Customer programmes evolving?

MyCustomer

Voice of the Customer LIVE SESSION: How are VoC programmes evolving

The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.

Why do phone surveys have a low response rate?

SurveySensum

Since the beginning, marketers, researchers, and businesses relied heavily on telephone surveys to interview people, collect and understand customer feedback.

What Is AP Automation and How Does it Work?

Circular Edge

Blog Credit: Scott Beaver, September 25, 2020 (What Is AP Automation and How Does it Work? NetSuite). As most finance teams know all too well, a manual accounts payable process can be tedious and error-prone.

Customer Experience Tips for Vacation Rental Owners

CSM Magazine

There’s no time like the present to be in the vocational rental business. Though the start of the global pandemic prevented or reduced travel, the distribution of vaccines and a decline in hospitalizations have prompted people to get back out and explore.

When you win, we win. Cheers to customer success!

Quadient

When you win, we win. Cheers to customer success! Stephanie Clarke. Thu, 05/12/2022 - 15:29. Customer reviews are among Quadient’s favorite sources of feedback because they bring our products and services to life.

Should Loyalty Metrics Be Reassessed Post-Pandemic?

Two years later, CX pros wonder how the pandemic has changed customer expectations, and how their CX measurements should accommodate these changes. To find the answers we analyzed VOC data from a variety of industries. Download this eBook and learn what we discovered!

Delivering Great Customer Service is Critical When Dealing with Fraud Claims

CSM Magazine

Delivering great customer service is essential for any business, but it is especially important when it comes to fraud claims. The number of people who report being scammed has been on the rise recently. In this day and age, it is important for businesses to have a dark web monitoring tool.

How Transforming Your Marketing Operating Model Is Like Driving In New York City

Forrester Digital Transformation

Revamping a marketing organization inevitably requires leaders to contend with forces outside of their control. Here’s how to manage them. Age of the Customer B2B Marketing Chief Marketing Officer organizational design

Find Out What It Takes to Become a Good Team Leader

CSM Magazine

Leadership is a skill that can be learned and developed over time. It takes hard work, dedication, and a willingness to learn from your mistakes. A visit to [link] shows how keen people are to learn from people who are successful at things like leadership, marketing, and real estate.

What Is a Financial Controller? Role & Responsibilities

Circular Edge

Blog Credit: Kristina Russo, September 13, 2021 (What Is a Financial Controller? Role & Responsibilities | NetSuite). Financial controllers are a varied group of accounting professionals.

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

How to Professionally File a Complaint Online: All You Need to Know

CSM Magazine

There is every tendency for you to have an issue with an online marketplace, a social media platform, or a website. Counterfeit goods may be delivered to you, your social media page may suddenly shut down or be blocked without any obvious reason that you can point to.

Higher Logic Vanilla Introduces New Brand and Robust Community Software Capabilities

Vanilla Forums

Higher Logic Vanilla Introduces New Product Brand and Robust Community Software Capabilities.

What to Do When Your Remote Employees Lack Productivity

CSM Magazine

While we’re now past the lockdown era that practically enforced telework, the virtual workplace will remain part of our lives. Companies noticed several benefits after the shift and chose to stick with remote work.

Quote-to-Cash Process: What It Is, Benefits, & Examples

Circular Edge

Blog Credit: Scott Beaver, July 14, 2021 (Quote-to-Cash Process: What It Is, Benefits, & Examples | NetSuite).

How to Make Every Survey a Top Customer Experience!

We’ve all had surveys that we’d rather forget, but surveys are a critical element of your overall customer experience. Download this eBook and get the four key elements of a brand-building survey program. Use these tenets to help your surveys deepen your customer’s relationship with your brand.

Moving toward Predictive Customer Analytics for Excellent Customer Support

CSM Magazine

Historically, customer support teams have taken a reactive approach to customer issues. Improving customer experience was more about finding solutions to customer-reported issues than proactively taking steps to improve the value and quality of the company’s products and services.

Stop repeating your user research & experimentation mistakes

InnerTrends

Find out how to combine qualitative and quantitative sources to effectively understand what and why it's happening. user experience Podcast Product-led Growth PLG data-led user research experimentation

How A History In Customer Service Will Support You In Becoming An Entrepreneur

CSM Magazine

Businesses that focus their attention on providing exceptional customer service have revenues up to 8% higher than those that don’t. In fact, customer service is so important to consumers that 25% are prepared to pay an extra 10% for it , according to Forbes.

How Online Review Management Services Help Local Businesses

ReviewTrackers

ReviewTrackers

Should Loyalty Metrics be Reassessed Post-Pandemic? And What About NPS?

How has the pandemic changed customer expectations and CX strategies? From several verticals and a wealth of VOC data, we share key insights and examine if NPS has the same predictive power. See how you should adjust your metrics!