Sun.Feb 23, 2020

Top Five Reasons Your Call Center Needs Performance Management Capabilities

NICE inContact

Utilizing performance management software can be a major competitive advantage for your call center. Here’s five reasons why. Workforce Optimization Agent Engagement Customer Experience

Why Your Customer Experience Isn’t Great (and How to Make It Great)

SurveySensum

We all know that great customer experience (CX) can take our business to new heights, get people talking about our company, and set up our business for financial success. Poor customer experience, however, can do the opposite.

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New Horizons for Utilities

Lenati

On the heels of the digital revolution, the new era of digitally-empowered utilities has officially arrived. It’s predicted that the number of smart meters will grow to more than 1.2 billion by the end of 2024, and investments in smart grid technology are expected to rise to $13.8

New Horizons for Utilities

Connective DX

On the heels of the digital revolution, the new era of digitally-empowered utilities has officially arrived. It’s predicted that the number of smart meters will grow to more than 1.2 billion by the end of 2024, and investments in smart grid technology are expected to rise to $13.8

A Practitioner's Guide to Sustainable Customer Experience in the Contact Center

To make contact center conversations great, you need to set-up the right environment for success. This involves your contact center design, the data you use, and some critical customer-centric capabilities.