Sun.Oct 29, 2017

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Customer Centricity is Today’s Business Disruptor (Insights are its Foundation)

C3Centricity

I’ve just returned from a speaking invitation in Las Vegas. It was an incredible Symposium run by Sitecore and I was blown away by the importance placed on customer centricity during the whole event! From the opening keynote by Sitecore’s new CEO Mark Frost , to the second-day keynote by Kirsten Newbold-Knip p from Gartner, everyone in this tech and data heavy conference understood that data is only as good as the use you put to it.

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Customer Experience Simplicity in Technology: How Quality & Design Impact the Bottom Line

eglobalis

What is simplicity exactly? To me, simplicity means a demonstration of features, functionalities, processes, governance and design which are really necessary. The post Customer Experience Simplicity in Technology: How Quality & Design Impact the Bottom Line appeared first on Eglobalis.

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Voice of the Cursed: How to scare off your customers this Halloween!

Confirmit

Halloween is a time when the spookiest, scariest ghouls come out to play. While we hide behind the couch waiting for them to go away, we’ve been considering some of the terrifying Customer Experience horrors we’ve heard about over the years. If you want your CX program to drive value and business change… and you have the stomach for it, take a look at the evil that lurks below and make sure you do the exact opposite for fear of terrifying your customers and driving them into th

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Live Answering Service: The Best Solution To Call Overflows Brought By Special Marketing Campaigns And Promos

Magellan Solutions

When your business runs special marketing campaigns, seasonal sales, and promotional offers, it would be wise to expect and prepare for a deluge of incoming phone calls from interested buyers. These may be existing customers or potential customers who may have heard the news about your marketing campaign from the grapevine. Either way, it is very important for your business to not miss any of these calls, for not only does each call represent a new lead and a chance to make a sale, but also an o

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.