AWS Machine Learning
JANUARY 9, 2025
Digital lending is a critical business enabler for banks and financial institutions. Customers apply for a loan online after completing the know your customer (KYC) process. A typical digital lending process involves various activities, such as user onboarding (including steps to verify the user through KYC), credit verification, risk verification, credit underwriting, and loan sanctioning.
Brandwatch CX
JANUARY 9, 2025
Why has there been a drop off in New Year's resolutions? And how can brands keep this decline in mind with their messaging in 2025?
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Win the Customer
JANUARY 9, 2025
In today’s fast-paced digital world, customers expect quick and convenient solutions to their problems. This is where customer self-service comes in. By empowering customers to find answers and resolve issues independently, businesses can reduce support costs, improve customer satisfaction, and free up valuable resources for more strategic initiatives.
Very Best Service
JANUARY 9, 2025
In today's hyper-connected world, customer feedback is more valuable than ever. Businesses that can effectively analyse and understand this feedback can gain a significant competitive advantage. One powerful tool for achieving this is sentiment analysis. What is Sentiment Analysis? Sentiment analysis, also known as opinion mining, is a natural language processing (NLP) technique that automatically extracts subjective information from text.
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
AWS Machine Learning
JANUARY 9, 2025
As organizations navigate the complexities of the digital realm, generative AI has emerged as a transformative force, empowering enterprises to enhance productivity, streamline workflows, and drive innovation. To maximize the value of insights generated by generative AI, it is crucial to provide simple ways for users to preserve and share these insights using commonly used tools such as email.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
ChurnZero
JANUARY 9, 2025
This guest post is by Annie Stefano , head of education and enablement, and Emilia DAnzica , managing partner, of Growth Molecules. Companies that do not map customer journeys lose 15-20% of potential revenue growth as they fail to identify and act on conversion and upselling opportunities. As a proud sponsor of Zero IN 2024 , Growth Molecules embraced the opportunity to showcase our customer success training and advisory services in a packed workshop.
CSM Magazine
JANUARY 9, 2025
Picture this: A customer has spent time and effort to reach and engage with your customer service agent through their channel of choice when they’re suddenly forced to switch to a phone call just to make a payment securely. It’s a scenario that plays out countless times across businesses every day, and it’s costing more than just time it’s eroding the seamless digital experience that today’s customers expect.
Zonka Feedback
JANUARY 9, 2025
Imagine this: Your product receives glowing NPS feedback, with a segment of customers rating you a 9 or 10. These are your Promotersthe most loyal and enthusiastic advocates for your brand. But heres the question: Do you stop there, or do you leverage this invaluable bucket of advocates to drive real business impact?
CSM Magazine
JANUARY 9, 2025
The iGaming industry thrives on its ability to offer immersive experiences, seamless gameplay, and unmatched entertainment. However, what sets one platform apart from another often boils down to customer service. In a highly competitive market, exceptional customer support becomes not just a feature but a necessity. This article explores the vital role customer service plays in the iGaming sector, with a spotlight on how Revpanda supports brands in delivering superior user experiences.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Northridge Group
JANUARY 9, 2025
Throughout history, humans have relied on physical characteristics for identification.Fingerprints, for instance, were utilized in ancient Babylon for business transactions.Today, biometrics encompasses a broader rangeof unique traits, including fingerprints scans, facial recognition, iris scans, and voice patterns.These biological markers, or “something youare,” provide a more secure and convenientalternative for identity authentication comparedto traditional methods such […]
CSM Magazine
JANUARY 9, 2025
The entertainment industry has long since moved beyond traditional formats, opening up new opportunities for those who appreciate comfort and variety. From classic card games to modern machines with spectacular graphics and unique mechanics, there is something for everyone. For those who are looking for convenience and extensive choice, [link] provides many options, including bonus programs, loyalty and transparent terms of use.
Forrester's Customer Insights
JANUARY 9, 2025
Are you a CX leader at a company using Net Promoter Score (NPS)? Then you must be the most knowledgeable person onhow exactly a change in NPS affects your organizations key business metrics. Only then can you answer these super important questions: Where to focus?
AWS Machine Learning
JANUARY 9, 2025
This post is co-written with Yaniv Avolov, Tal Furman and Maor Ashkenazi from Deep Instinct. Deep Instinct is a cybersecurity company that offers a state-of-the-art, comprehensive zero-day data security solutionData Security X (DSX), for safeguarding your data repositories across the cloud, applications, network attached storage (NAS), and endpoints.
Advertiser: ZoomInfo
Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.
Forrester's Customer Insights
JANUARY 9, 2025
Do You Know What Your Energy Takers And Energy Givers Are? Knowing what your energy givers and energy takers are is an important step in managing your personal energy and productivity. Energy takers are too much screen time, overthinking, clutter and mess, dehydration, sitting for too long, and setting unrealistic goals.
Circular Edge
JANUARY 9, 2025
What's New in Release 25: Orchestrator Join live: Thursday, January 30 at 2pm Eastern With all of the exciting and significant updates to the JDE Orchestrator with Release 25, there has perhaps never been a better time for JDE customers to move forward with process automation to streamline business processes & efficiencies across the organization.
Forrester's Customer Insights
JANUARY 9, 2025
Each year, we calculate how much business growth improving Forresters Customer Experience Index (CX Index) by one point drives. For 2024, we published the results in the report, How Customer Experience Drives Business Growth, 2024.
CSM Magazine
JANUARY 9, 2025
Developed by the Australian company Aristocrat Leisure, slot machines from the play Lightning Link online real money series have become a real hit among fans of quality and dynamic gameplay. These slots have gained popularity thanks to unique bonus features, colorful themes and the opportunity to compete for progressive jackpots that are constantly growing.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Forrester's Customer Insights
JANUARY 9, 2025
One of the largest insurance and financial services providers in the US, Nationwide offers a diverse portfolio of products and services to both consumers and businesses. Because most sales are generated through intermediaries, Nationwide has employed marketing mix modeling (MMM) to measure marketing performance for nearly a decade.
The DiJulius Group
JANUARY 9, 2025
The DiJulius Group Chief Revolution Officer John DiJulius talks with Leslie Shreve Founder and CEO Productive Day Workload Management and Productivity Expert, Creator of Taskology The Science of Getting Things Done Leslie shows executives how to increase efficiency and productivity by up to 300% in as little as 4 weeks, gain 1-2 hours back. Read Full Article The post 185: Getting Sh*t Done appeared first on The DiJulius Group.
Forrester's Customer Insights
JANUARY 9, 2025
The ride for healthcare leaders is about to get wild. Before the election, healthcare stood at a critical precipice. Now the industry is bracing for a reckoning under the second Trump administration. The potential policy shifts are becoming clearer as the inauguration nears.
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