Fri.May 06, 2016

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Creating a Year Over Year Comparison in Dashboard

InMoment XI

If you think designing a dashboard is a) boring, or b) too easy to worry about, read on. You might pick up a nugget of wisdom from our dashboards guru that could change the way you display data forever—and uptick the impact of your numbers in the process. Who knows, you could even uncover a. View Article.

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Three Ways to Use CCM Data, Analytics to Improve Customer Experience

Topdown

All companies have two topline objectives, regardless of industry, size or business model: revenue growth and profitability. So the metrics that companies gather for any business function, including customer communications management (CCM), usually speak to one or both of these. Profitability usually gets translated to CCM in terms of operational efficiency.

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article thumbnail

Creating a Year Over Year Comparison in Dashboard

InMoment XI

If you think designing a dashboard is a) boring, or b) too easy to worry about, read on. You might pick up a nugget of wisdom from our dashboards guru that could change the way you display data forever—and uptick the impact of your numbers in the process. Who knows, you could even uncover a.

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How to Win in the Digital World

Think Customers

These days, the importance of becoming a digitally minded company can't be overstated. In a recent survey conducted by 1to1 Media and Survey Monkey, 40 percent of respondents said they'd stop doing business with a company without a strong digital presence. And 41.5 percent of respondents said they use a mobile device when interacting with a brand. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

article thumbnail

Creating a Year Over Year Comparison in Dashboard

InMoment XI

If you think designing a dashboard is a) boring, or b) too easy to worry about, read on. You might pick up a nugget of wisdom from our dashboards guru that could change the way you display data forever—and uptick the impact of your numbers in the process. Who knows, you could even uncover a.

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Exciting Talkdesk Product Announcements at Opentalk 2016

Talkdesk

Talkdesk’s customer experience extravaganza approaches. Opentalk will be upon us May 17th. It promises to bring together today’s greatest CX innovators and customer-centric business leaders to discuss the future of customer communication. Our blog has run down a partial list of the amazing speakers at Opentalk 2016 and written individual announcements of others.