Amity

MAY 21, 2017

Adoption is a broad concept and it differs for all businesses. Broadly, adoption is what happens between the end of onboarding and the beginning of the renewal phase. If during that lifecycle phase the customer adopted your product, adoption ends in renewal or expansion, if they didn’t, it ends in churn. Once you’ve renewed or closed an upsell or cross-sell, adoption starts over again.

Measurement 58

Measurement ROI Customers Metrics 58

Confirmit

MAY 21, 2017

Last week saw the sixth CXPA Members Insight Exchange and I was so proud to see the way in which the event, and the CXPA itself has grown and matured over the years. The Confirmit team attended with a group of consultants, marketing and account team members to cheer on our CX consultants Sarah Simon at the podium and Stacey Nevel with a Show and Tell session.

Effort Score 45

Effort Score NPS Consulting Metrics 45

Currency Alliance

MAY 21, 2017

We’ve all been there. You get to the front of the queue in your local store and the assistant asks for your loyalty card. As you open your wallet, you realize you have to shuffle a dozen other cards first before you find the one that you need. Airline cards. Hotel group cards. The card for the coffee place by your office. But the end result isn’t just a bulky wallet and a longer queue behind you.

Loyalty Programs 40

Loyalty Programs Loyalty Airlines Hotels 40

Happy or Not

MAY 21, 2017

Based on 4.2 million feedbacks collected in 2016 from more than 600 companies, the global study reveals that the average workday satisfaction benchmark score. Feedbacks were provided by employees from companies using the HappyOrNot Smiley Terminal™ to track continuous measurement of job satisfaction. The post HappyOrNot Releases 2016 Workday Satisfaction Benchmark appeared first on HappyOrNot.

Study 28

Study Feedback Measurement Company 28

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Helen Dewdney

MAY 21, 2017

Regular followers of this blog know that I have quite a history with Tesco. From predicting Philp Clarke’s demise, taking the company to court (and winning), meeting Dave Lewis the group CEO and his executive team , continuing to criticise various initiatives such as fake farms and interviewing Dave Lewis (Group CEO and Matt Davies (UK CEO) in a filmed exclusive last year.

Chief Customer Officer 60

Chief Customer Officer Customers Comparison Course 60