Totango
FEBRUARY 9, 2022
The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Knowing how to use technology to optimize your contract renewal process can increase your retention rates and your revenue. In this article, we’ll discuss five essential technology tools you can use to automate your contract renewal procedures.
Zeisler Consulting
FEBRUARY 9, 2022
If you follow my ramblings, you’re aware that I approach CX differently. Rather than promising higher revenue, sales, and market share (at least, rather than promising it directly ), my philosophy about Customer Experience is that it should be founded explicitly on your Brand Promise, and its goal should be eliminating the gaps that exist between your Customers’ experiences and that Brand Promise.
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The DiJulius Group
FEBRUARY 9, 2022
Chief Revolution Officer John DiJulius of the DiJulius Group talks with Fred Reichheld, best-selling author and the creator of the Net Promoter Score (NPS). Their conversation is around Fred’s newly released book Winning on Purpose – The Unbeatable Strategy of Loving Customers. You will learn: How NPS has been adopted by two-thirds of the Fortune. Read Full Article.
Zeisler Consulting
FEBRUARY 9, 2022
If you follow my ramblings, you’re aware that I approach CX differently. Rather than promising higher revenue, sales, and market share (at least, rather than promising it directly ), my philosophy about Customer Experience is that it should be founded explicitly on your Brand Promise, and its goal should be eliminating the gaps that exist between your Customers’ experiences and that Brand Promise.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
One Millimeter Mindset
FEBRUARY 9, 2022
Are you unintentionally creating self-imposed boundaries for your professional self? When do you create these? What stories do you tell yourself, denying the existence of these impediments? How do these limits make you feel secure, comfortable, and end up keeping you professionally static? Last week’s blog post focused on the importance of creating a habit of self-acknowledgment : inward affirmation.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Happy or Not
FEBRUARY 9, 2022
How to turn customer feedback into customer success? Customer experience counts, we all know that. In fact, it counts so much that when consumers have a very good CX they are willing to pay up to a 16% price premium on products and services. This is in addition to increased loyalty. How exactly do you know, and improve, how your customers perceive your service?
InnerTrends
FEBRUARY 9, 2022
Product-led onboarding and the power of no-code tools.
Quadient
FEBRUARY 9, 2022
Exciting enhancements to Inspire Flex superpower great omnichannel CX and EX. Andrea Haughton. Wed, 02/09/2022 - 15:39. Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution. R15 comes offers more than 300 robust enhancements that empower, elevate and accelerate companies with the ability to meet their customers when and where they are. .
2020 Research
FEBRUARY 9, 2022
Measuring the True Fan Experience. How successful will this year’s advertisers be at grabbing and keeping the attention of fans during the Super Bowl? We’re about to find out… Over the years, we have had the opportunity to partner with our industry colleagues to bring you neurological insights into the Presidential election and Biden’s address to Congress.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Gainsight
FEBRUARY 9, 2022
“Do you have time for a quick call? I’d love to get your input on our Customer Success Organization.”. I’ve received at least 500 emails, texts, and Linkedin DMs like this from SaaS CEOs over my nine years running Gainsight. And I LOVE getting these messages. It’s so encouraging to see CEOs leaning into Customer Success. But to save these leaders time and spread the wealth, I decided to write down my talk track.
2020 Research
FEBRUARY 9, 2022
Compelling Conversations. Sample in a New Normal World. Watch the latest session in our Compelling Conversations webinar series, featuring Rob Berger , EVP, Global Quantitative. During the webinar, Rob answered questions about how the sample industry has changed to adjust to our new normal and shared tips on how researchers can execute their sample research on a global level.
Quadient
FEBRUARY 9, 2022
Exciting enhancements to Inspire Flex superpower great omnichannel CX and EX. Andrea Haughton. Wed, 02/09/2022 - 15:39. Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution. R15 comes offers more than 300 robust enhancements that empower, elevate and accelerate companies with the ability to meet their customers when and where they are. .
2020 Research
FEBRUARY 9, 2022
Compelling Conversations. Sample in a New Normal World. Join us for the next session in our Compelling Conversation webinar series, featuring Rob Berger , EVP, Global Quantitative. Rob will answer questions about how the sample industry has changed to adjust to our new normal and share tips on how researchers can execute their sample research on a global level.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
NobelBiz
FEBRUARY 9, 2022
Excited to have with us a very special guest for this episode, Harry Strausser III, a well-respected voice in the collection industry with half-century experience under his belt. Don't miss this valuable episode on retaining top talent, the future of collections, and many more topics. The post Changing Customer Perceptions in the Collection Industry and the Rise of Self-Service, with Harry Strausser III appeared first on NobelBiz®.
Blueshift
FEBRUARY 9, 2022
Now, more than ever, it is critical to give customers what they want, when they want it. In the “Internet of Things” era, almost every business is expected to have an online presence. The post Give Customers What They Want with Personalized Recommendations appeared first on Blueshift.
My Customer
FEBRUARY 9, 2022
INew year, same old CRM metrics, right? Reflecting on the reverence the marketing community has given to Customer Lifetime Value (CLV), it. 9th Feb 2022. By Stuart Russell Chief Strategy Officer.
CSM Magazine
FEBRUARY 9, 2022
If you’re looking for customer service that goes above and beyond, Bloomingdale’s is the place to go. They are known for their high-quality customer service, and they always make sure that their customers are happy. In this article, we’ll take a closer look at what makes Bloomingdale’s customer service so good. We’ll also discuss some of the complaints that people have had and how to contact Bloomingdale’s Customer Service department.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Zonka Feedback
FEBRUARY 9, 2022
An Email Embedded Survey is an inline email survey that consists of a survey embedded directly into the body of the email. It enables survey recipients to take the survey with a click right in the survey body and also allows them to share a detailed response if they prefer. Email Embedded Surveys are great for when you wish to collect quick feedback after a business interaction or customer conversation.
CSM Magazine
FEBRUARY 9, 2022
Reuters Events are inviting you to join them for the next unmissable webinar in their Customer Service & Experience Leadership series! Taking place February 15th (11am Eastern/4pm GMT), ‘ Designing A Customer Service Strategy That Thrives in 2022 ’ will feature insights from senior leaders at The New York Times, PVH Corp (Tommy Hilfiger/Calvin Klein) & Momentive, and will ensure you leave with the strategies you need to reinvigorate your 2022 strategy!
Forrester's Customer Insights
FEBRUARY 9, 2022
Onboard New Reps Fast To Avoid Missing Out On Revenue Onboarding new reps quickly is key to achieving annual revenue and quota goals. To do this, sales executives should develop a best-in-class onboarding program by utilizing three core principles: Establish what the sales organization will do to help reps gain competencies. Outline what the new […].
CSM Magazine
FEBRUARY 9, 2022
There are a multitude of various avenues you can take when it comes to marketing for your business, from paid advertising to email to social media, and more. You might even use a combination of them. It’s always a clever idea to learn about each of the assorted options so that you’ll be able to shape a strategy for the company. Here’s a quick look at a few diverse ways you might advertise.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Forrester's Customer Insights
FEBRUARY 9, 2022
Government organizations that want to improve the services, benefits, products, and experiences that they provide to customers must focus relentlessly on customers’ needs. This means putting customers at the center of strategy, leadership behaviors, and everyday operations – an approach that Forrester calls customer obsession. Most government organizations want to be more customer obsessed.
My Customer
FEBRUARY 9, 2022
CWe’re living in the middle of an ecommerce boom. Online sales of non-food products grew by 14.3% in 2021 according to the latest BRC/KPMG. 9th Feb 2022. By Alex Buckley General Manager EMEA & APAC.
Brad Cleveland Blog
FEBRUARY 9, 2022
There are three immutable laws at work in contact centers that you must keep in mind. They’re always present. Understanding them will help you establish the right metrics, communicate important trade-offs, and shape an organizational structure that works well. Find … Continue reading → The post Three Immutable Laws of Contact Centers appeared first on Brad Cleveland.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Forrester's Customer Insights
FEBRUARY 9, 2022
The past two years have only reinforced that cybersecurity and privacy cannot be taken lightly. As of July 31, 2021, the FBI’s Internet Crime Complaint Center saw a 62% increase in reported ransomware incidents and a 20% increase in reported losses, compared with the same time frame in 2020. Alternatively, European regulators have levied 340 […].
Brad Cleveland Blog
FEBRUARY 9, 2022
There are three immutable laws at work in contact centers that you must keep in mind. They’re always present. Understanding them will help you establish the right metrics, communicate important trade-offs, and shape an organizational structure that works well. Find more videos about contact centers in my LinkedIn Learning course “Managing a Customer Contact Center.
SmartKarrot
FEBRUARY 9, 2022
Have you ever heard a C-Suite executive say that he/she is okay with losing out on a few customers every month? Never. The reason for that is customer retention is highly crucial for SaaS companies because – . Retaining a customer is a better thing to do than acquiring new ones. Loyal customers contribute a lot to revenue growth in upsells, referrals, and even advocacy.
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