Sun.Nov 10, 2019

Keys to Uniting the C-Suite with CX


C-Suite…UNITE! Take up the battle cry and learn the keys to finding that oft-elusive C-Suite Unity in this week’s ‘Sweets of CX’ podcast.

Veterans Day 2019: Customer Service and the Rules of Combat

Wired and Dangerous

This week we celebrate Veterans Day. We deeply thank all those who have made the ultimate sacrifice for their country! We also thank those who served for their service. We both had the distinct honor and privilege to serve our country. Chip is a highly decorated Vietnam War veteran.

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Don’t Let Market Research Interfere with your Customer Feedback


From the outside looking in Australia and The United States look very similar. We speak, to all intents and purposes, the same language, we watch the same television shows, enjoy the same music, etc. But anyone who has ever swapped countries and lived on the other side knows that deep down the culture and outlook […]. The post Don’t Let Market Research Interfere with your Customer Feedback appeared first on Genroe. Customer Feedback Strategy

Creating Client Loyalty in a Tough Industry

Daniel Group

In this blog, I want to share how one company, Carocon Corporation, has created client loyalty in an industry not know for much loyalty. Carocon Corporation is the fourth largest apartment contractor in the US. They build over 2,600 apartment units annually.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

November brings in newest additions that we’re thankful for!


November has arrived, marking the season of Thanksgiving, hot cocoa, frosty winds, and our newest additions, of course! We have a lot to be thankful for this month, especially our wonderful users! So join us at the table, and let’s dive into SurveySparrow’s newest feats!

NPS 52

CX job vacancy of the week: Samsung Care


Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.C 9th Nov 2019. By Chris Ward Editor