Sun.Nov 10, 2019

Keys to Uniting the C-Suite with CX

CloudCherry

C-Suite…UNITE! Take up the battle cry and learn the keys to finding that oft-elusive C-Suite Unity in this week’s ‘Sweets of CX’ podcast.

Veterans Day 2019: Customer Service and the Rules of Combat

Wired and Dangerous

This week we celebrate Veterans Day. We deeply thank all those who have made the ultimate sacrifice for their country! We also thank those who served for their service. We both had the distinct honor and privilege to serve our country. Chip is a highly decorated Vietnam War veteran.

November brings in newest additions that we’re thankful for!

SurveySparrow

November has arrived, marking the season of Thanksgiving, hot cocoa, frosty winds, and our newest additions, of course! We have a lot to be thankful for this month, especially our wonderful users! So join us at the table, and let’s dive into SurveySparrow’s newest feats!

NPS 52

How to Overcome Customer Feedback Defensiveness in the Executive Suite

Genroe

Almost everyone who has presented negative customer feedback to a senior management audience has lived this scenario. The presentation starts well, everyone’s happy while you go through the numbers, lots of nodding heads, serious looks and agreement.

How to Leverage Quality Management to Transform the Customer Experience

When was the last time you took a step back to examine quality management (QM) in your contact center? Determining behaviors that are critical to successful customer experiences, and then coaching agents to exceed that standard on every customer interaction, is the key to running a great contact center. Download this eBook and uncover how winning organizations are improving Customer Satisfaction, NPS, and other key metrics.

CX job vacancy of the week: Samsung Care

MyCustomer

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.C 9th Nov 2019. By Chris Ward Editor