Alliance by IFS

SEPTEMBER 14, 2019

This year’s Smarter Services™ Symposium leadership conference , September 16-18 in Chicago, will bring together more than 250 manager and VP-level service leaders to share and learn from one another’s executive leadership experiences. The symposium, presented by Service Council ™ , is one of the industry’s major executive leadership conferences.

Meeting 62

Meeting Conference Customer Journeys Self Service 62

Answer Dash

SEPTEMBER 14, 2019

(This articles was originally published at CustomerBliss - republished here by the consent of the author) Imagine a baby boomer, a Gen X’er, a Millennial, and a Gen Z’er walk into a bar. Sounds like the start of a joke, right? But think about it. How did they each choose the bar? Are they at the same place? What did they order? And if you were to ask them about their experience afterward, how would they answer?

Chief Customer Officer 52

Chief Customer Officer Customer Experience Customer Journeys Case Study 52

Confirmit

SEPTEMBER 14, 2019

Sitting behind a computer crunching numbers, identifying trends, finding insights – it can be hard to remember that those numbers represent the thoughts and opinions of real people. Those people, their opinions, and thoughts, however, are extremely important to your research. Today, researchers and CX pros constantly struggle with low response rates, straightlining, and simply disengaged respondents.

Social Media 40

Social Media Feedback Trends Consumers 40

Forrester's Customer Insights

SEPTEMBER 14, 2019

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Customers 4

Customers 4

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