The DiJulius Group

DECEMBER 12, 2024

Developing Your Team Members The DiJulius Group Chief Revolution Officer John DiJulius talks with Dr. Nathan Unruh. Dr. Nathan Unruh is a visionary leader and successful entrepreneur dedicated to enhancing peoples lives. With decades of experience in the chiropractic field, he has expanded his reach to start a diverse range of businesses. He is. Read Full Article The post 182: Developing Your Team Members appeared first on The DiJulius Group.

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Groups 98

AWS Machine Learning

DECEMBER 12, 2024

Amazon Q Business is a generative AI -powered assistant that can answer questions, provide summaries, generate content, and securely complete tasks based on data and information in your enterprise systems. A large portion of that information is found in text narratives stored in various document formats such as PDFs, Word files, and HTML pages. Some information is also stored in tables (such as price or product specification tables) embedded in those same document types, CSVs, or spreadsheets.

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CSM Magazine

DECEMBER 12, 2024

Customer support is a challenging area of work. It requires strong communication abilities, empathy, assertiveness, a thorough understanding of an organization, and resilience. It is an important component of any organization that provides services or products to other people, so its essentially part of every industry, including iGaming. Customer support in iGaming presents several unique challenges that affect how support workers and entire teams approach their work and serve each customer.

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AWS Machine Learning

DECEMBER 12, 2024

We are excited to announce new features that allow creation of more powerful apps, while giving more governance control using Amazon Q Apps, a capability within Amazon Q Business that allows you to create generative AI-powered apps based on your organizations data. These features enhance app customization options that let business users tailor solutions to their specific individual or organizational requirements.

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The AI era isn’t coming—it’s here. But over 70% of AI projects fail before they scale. Why? No strategy. No alignment. No ROI. We worked with a $50M company that wasted a year and half their budget chasing AI pilots with no payoff. Sound familiar? That’s where our four-step transformation system comes in: Assess, Strategize, Execute, Scale. We help you cut through the hype, find what actually moves the needle, and build a roadmap that delivers results.

Roadmap

CSM Magazine

DECEMBER 12, 2024

Telecom and customer service management companies including ESMT are adopting Jovee AIa fully integrated AI solution to enhance internal processes and increase efficiencies. Jovee is announcing the beta launch of Jovee AI, a fully-featured AI assistant designed to streamline contact center operations by understanding, empathizing, and engaging with customers in real-time across multiple communication channels.

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The DiJulius Group

DECEMBER 12, 2024

The Best Customer & Employee Experience Content of 2024 We’ve gathered the favorite blogs, podcasts, and videos over the past year and compiled them here for you to bookmark, share and enjoy! If you’re not currently subscribed to each of these, we’ve included links for you to do that below. Read Our Top Customer & Read Full Article The post The Best Customer & Employee Experience Content of 2024 appeared first on The DiJulius Group.

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AWS Machine Learning

DECEMBER 12, 2024

Amazon SageMaker has redesigned its Python SDK to provide a unified object-oriented interface that makes it straightforward to interact with SageMaker services. The new SDK is designed with a tiered user experience in mind, where the new lower-level SDK ( SageMaker Core ) provides access to full breadth of SageMaker features and configurations, allowing for greater flexibility and control for ML engineers.

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Brandwatch CX

DECEMBER 12, 2024

Enhance your LinkedIn business presence with practical tips and strategies. Discover how to stand out and connect effectively. Read the article now.

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Forrester's Customer Insights

DECEMBER 12, 2024

Google recently released some blogs about Willow, its next-generation quantum processor. These blogs are currently making headlines and causing substantial confusion.

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Technology Customers 51

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

Sales

Brandwatch CX

DECEMBER 12, 2024

Discover effective nostalgia marketing strategies that enhance customer connections and drive engagement. Read on to learn how to implement them.

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Forrester's Customer Insights

DECEMBER 12, 2024

Last year, when Silicon Valley, Signature, and First Republic failed, four out of five US online consumers knew about it. This year, major bank failures have been small, so I had to search for the Mary Poppins moment. Still, consumer attitudes about bank failures havent changed. Our September 2024 Consumer Pulse Survey revealed this.

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Banking Consumers Survey Financial 26

Brandwatch CX

DECEMBER 12, 2024

Discover how to create engaging YouTube Shorts that captivate audiences. Dive into our complete guide for tips and tricks to enhance your content!

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Engagement Tips How To 52

Opinionator

DECEMBER 12, 2024

Why Ignoring Restroom Feedback Could Be the Biggest Risk to Your Hospital’s Reputation Hospital maintenance or environmental services staff know that keeping ahealthcare facility clean and running smoothly is a big job. Everything need to work. But there’s one area that’s easy to overlook, yet it has a surprisingly large impact on how patients feel […] The post Why Restrooms Matter to Hospital Care: Patient Experience Restrooms appeared first on Opiniator.

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IT teams are under pressure to do more with less. AI isn’t just hype—it’s already helping lean IT teams cut support volume by up to 60%, reduce cloud waste, and eliminate risk from their stack. In this executive playbook, you'll learn how mid-sized companies are deploying AI to automate tier-1 tickets, predict outages, optimize SaaS spend, and secure infrastructure without hiring a bigger team.

Case Study

MiaRec

DECEMBER 12, 2024

Curious about where the contact center industry is headed in 2025? MiaRec Founder and CEO, Gennadiy Bezkorovayniy shares his bold predictions in a short, insightful video. From the decline of IVRs and text-based chatbots to the rise of Voice AI Agents that could replace human support altogether, Gennadiy outlines how this shift will reshape customer service and redefine how companies prioritize the customer experience.

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Amplifai Coaching Category

DECEMBER 12, 2024

60+ Generative AI Statistics. Featuring the latest trends, challenges, ROI, and business case for Gen AI adoption in 2025.

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CSM Magazine

DECEMBER 12, 2024

Vapi founders Jordan Dearsley and Nikhil Gupta Vapi has scaled revenue to millions – in just 6 months since launch – for voice agents across industries like customer service and healthcare. Fresh funding to accelerate hiring elite engineering talent and scale their real-time infrastructure. Over the past six months, generative voice models have begun to achieve human-level performance, in some cases even passing “the voice Turing test.” This advancement, coupled with the

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Forrester's Customer Insights

DECEMBER 12, 2024

AWS may have been caught off guard by the sudden rise of generative AI, but now its coming for the competition from every possible angle. Get our key takeaways from AWS re:Invent 2024.

Trends 29

Trends Technology 29

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Roadmap

Uplight

DECEMBER 12, 2024

At the end of another year, I find myself reflecting on the challenges and opportunities of the last 12 months, and feeling energized about the opportunities ahead. Each year, the urgency of enabling a clean energy future becomes even more critical. To put it in perspective, 2024 was the hottest year on record, surpassing 2023. Read More The post Flexibility is the Future: How Uplight is Powering the Energy Transition appeared first on Uplight.

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Industry 52

Forrester's Customer Insights

DECEMBER 12, 2024

Most companies make the wrong business case for their chatbot. Here's how to make the right one.

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Chatbots Company How To Customer Service 26

Forrester's Customer Insights

DECEMBER 12, 2024

Reflecting on a year of blogging about revenue enablement, key takeaways highlight the necessity of tailored learning, effective sales culture management, strategic onboarding, leaderships impact on culture, thoughtful decisions on management hiring, and prioritizing insight over technology for sales success.

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