Thu.Nov 16, 2023

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Voice of Customer Maturity: Ultimate Guide


Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. So, what does it mean? Let’s look at a sports analogy for enlightenment. When you’re mature in a sport, it means increased motor skills, strength, power, and in many cases, reduced risk of injury.

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Power up Your Productivity to Drive Experience Improvement

InMoment XI

Elevating Customer Experience Through Strategic Productivity Insights In a recent workshop conducted at the XI Forum 2023 in London by industry experts Simon Fraser, VP, Insights and Consultancy at InMoment, and Simon Hedaux, Founder of Rethink Productivity , the focus was on enhancing productivity to drive experience improvement within businesses. This hands-on workshop emphasised the significance of integrating customer and employee perspectives into experience enhancement strategies, whilst l


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Supercharge customer success with Totango email and calendar integrations


Every customer interaction matters in today’s digital age. These touchpoints serve as critical indicators of overall customer health, enabling leaders to proactively detect risk, prevent churn, and identify opportunities for expansion and revenue growth. But, oftentimes, managing and documenting these customer interactions—especially cross-functionally among global and remote teams—can be challenging and time-consuming.

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AI chatbot to SEO: 29 tactics to rule real estate lead generation


Getting more clients for your real estate business is integral to real estate reputation management. It’s easy to feel overwhelmed with many strategies, tactics, and techniques while increasing your realtor ratings. We understand that the last thing you need while running your real estate business is another overwhelming list of complex lead-generation tactics that confuse rather than empower you.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Joe Cicman - Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.

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Unlocking Success: 8 Powerful Strategies to Drive Sales Through Others

Beyond Philosophy

One of our listeners, John, is in a pickle. He is starting a new business, but that isn’t the problem, although I am sure we can all agree that starting a new business is fraught with pickles. John is up for it, though. He needs help with getting other people to help sell his product. Some of you have that same problem, so I decided to share eight ways he can make that happen here in the newsletter.

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How Do Chatbots Enhance CX?


Conversational artificial intelligence (AI) and chatbots are quickly becoming one of the most revolutionary and powerful tools for enhancing customer experience (CX). Their rapid adoption can now be seen across almost all industries and businesses. In fact, Accenture predicts that the conversational AI market will grow to $14 billion by 2025, at a Compound Annual Growth Rate of 22%.

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Use foundation models to improve model accuracy with Amazon SageMaker

AWS Machine Learning

Photo by Scott Webb on Unsplash Determining the value of housing is a classic example of using machine learning (ML). A significant influence was made by Harrison and Rubinfeld (1978), who published a groundbreaking paper and dataset that became known informally as the Boston housing dataset. This seminal work proposed a method for estimating housing prices as a function of numerous dimensions, including air quality, which was the principal focus of their research.

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11 AI Tools For Your Customer Support Team In 2023


Last Updated on November 16, 2023 You could have an average product in the market that is selling at satisfactory levels. But, if your customer service is great, there is a high probability that the sales graph will grow exponentially in the long-term. On the contrary, you could have a killer product that is outranking [.] The post 11 AI Tools For Your Customer Support Team In 2023 appeared first on Kommunicate Blog.

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Fine-tune Whisper models on Amazon SageMaker with LoRA

AWS Machine Learning

Whisper is an Automatic Speech Recognition (ASR) model that has been trained using 680,000 hours of supervised data from the web, encompassing a range of languages and tasks. One of its limitations is the low-performance on low-resource languages such as Marathi language and Dravidian languages, which can be remediated with fine-tuning. However, fine-tuning a Whisper model has become a considerable challenge, both in terms of computational resources and storage requirements.

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The New GTM Playbook: 18 Ways to Future-Proof Your Sales Team

Longer sales cycles. Increasingly discerning buyers. More meetings. Intensifying competition. Economic uncertainty. Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Thankfully, there’s an answer. We’ve developed an entirely new way for GTM leaders to identify and execute proven, data-driven strategies that drive revenue.

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SAP Labs Talk: GenAI at SAP

SAP Customer Experience

Join us for the upcoming Labs Talk live stream, titled “Labs Talk: GenAI at SAP”, to be broadcasted on Nov 29, 23 at 17:00 CEST on the SAP Customer Experience LinkedIn Page. We are pleased to host Walter Sun, Global Head of AI, and Shardul Vikram, CTO of I&CX, as.

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Empowering research institutions to navigate an evolving landscape: Introducing our new academic research council


A 15-member advisory group explores the future of research The academic community is confronting a rising tide of challenges, from dwindling funding success rates to acute university staff shortages. These critical pain points underscore an urgent need for actionable insights and decisive strategies. To address these challenges, Clarivate TM has created a research council that aims to bridge the gap between theoretical and tangible solutions.

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How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)


Article originally posted at: [link] How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX) As you know, the potential for artificial intelligence and generative artificial intelligence (GenAI) to transform every part of customer experience, and everything surrounding us, is electrifying. Pioneers understand they can create competitive advantage over traditional firms by utilising the technology to serve customers with a better value proposition – at scale.

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Top 14 proven lawn care marketing ideas to scale your business


In the competitive lawn care and landscaping industry, effective marketing is not a choice but an absolute necessity. The right lawn care marketing strategy can help your business create lasting impressions, generate leads, nurture relationships, and build a brand in the market. This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies.

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The Best Ideas From CS Experts Worldwide – All in One Place

Propel23, the world’s first and best online event for CS professionals, had 30+ sessions focused on distinct aspects of post-sale operations. This Ideabook distills those sessions into insights and actionable resources for the CS community through a curated collection of ideas, strategies, and best practices, sourced directly from industry leaders and experts around the world.

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7 Best Fulcrum Alternatives & Competitors

Zonka Feedback

Fulcrum stands out as one of the best location-based data collection tools; however, this specialty is less useful when it comes to collecting data through surveys, forms, and more.

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Webinaire gratuit : Comment les leaders de l’industrie mesurent l’Expérience Client via l’Expérience Émotionnelle


Rejoignez-nous pour comprendre comment les leaders de l’industrie mesurent l’Expérience Client via l’Expérience Émotionnelle. Date et horaire : le 14 décembre, de 10h à 10h45 (CET). Les professionnels du marketing et de l’Expérience Client sont plus intéressés que jamais à apprendre comment mesurer et gérer les émotions des clients, car l’Expérience Émotionnelle est un élément décisif de la décision d’achat des clients.

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One Big Way to Simplify the IRA Customer Experience: Enlist Utilities


Electrification is coming. With the launch of the federal Home Energy Rebates programs, residents have an unprecedented opportunity to weatherize and electrify their homes. States across the country are busy preparing federal applications to the U.S. Department of Energy to get their fair share of the $8.8 billion investment. Deploying those funds efficiently is arguably Read More The post One Big Way to Simplify the IRA Customer Experience: Enlist Utilities appeared first on Uplight.

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Top 5 Takeaways From Pulse Europe 2023


That’s a wrap on Pulse Europe 2023 at Passenger Terminal Amsterdam. As the sun sets on the city of bicycles, the Pulse community reflects on the power of technology to help us all have more time for what matters most: each other. Throughout the journey of the event, attendees learned about emerging technologies that drive Customer Success (CS), from Customer Education to Community , Product Experience , and more.

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3 Sizzling Ways to Warm up Cold Calls

Even in today’s data-driven sales world, cold calling remains a fact of life for many go-to-market professionals. Fortunately, today’s sales leaders have a crucial advantage over their predecessors: market intelligence and outreach platforms that can warm up virtually any introduction.

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10 Best Strategies to Capture Valuable Customer Feedback on Website


Imagine you run a cozy little bakery, and every day, people visit your website, browsing through your delightful array of pastries and cakes. Some customers buy cupcakes, while others just browse. Now, what if you could understand exactly → what they loved about your bakery, → what made them hesitate, or → what might have made them leave without trying your delicious treats?

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Announcing the 2023 Pulse Europe GameChanger Award Winners!


Every year at Pulse Europe , we recognise European industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. Without further ado, let’s celebrate this year’s Pulse Europe GameChanger Award Winners! Digital Customer Success Disruptor: SS&C Blue Prism The Digital Customer Success Disruptor is living proof that we are moving into the next era of Customer Success.

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8 Potent Strategies to Drive Sales Through Others

My Customer

One of our listeners, John, is in a pickle. He is starting a new business, but that isn't the problem, although I am sure we can all agree.

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CRM Marketing: Beginner’s Guide + the 4 Best Tools

Help Scout

In this guide, we'll explore the essentials of CRM marketing, its benefits, best practices for implementation, and the top CRM tools available in the market.

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A 360-Degree Approach to Customer Feedback - Using Online Reviews & Surveys

Delighted customers are more likely to be loyal to your brand and refer your business to friends and family. But delighting your customers doesn’t just happen magically. Even the best managers have blind spots. There may be areas of your customer journey that look great from the employee’s perspective, but look entirely broken from the customer’s side.