CloudCherry
FEBRUARY 3, 2019
Too often in my early career, I ran into a similar scenario like this. It’s Thursday afternoon and your CMO or VP calls you up and says, “Hey I need you to target a new segment of customers and start the new campaign we’ve been planning, to them before the weekend.” Panic might set-in as you realize, well crap that segment is not a true 1-to-1 pull and the weekend starts tomorrow.
Alliance by IFS
FEBRUARY 3, 2019
Adding artificial intelligence to the contact center is an important decision that involves a significant investment of time money, and. The post Ensuring the ROI of Adding Artificial Intelligence appeared first on IFS Blog.
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CSM Practice
FEBRUARY 3, 2019
As the Customer Success practice is established, organizations and their customers must grapple with change. Customer Success teams need to quickly shift from support ticket escalations to delivering on business outcomes. Their clients need to understand the new role and align resources and expectations. Chris Singh , Head of Global Customer Success at SAP and I, joined forces for a dynamic fireside chat on the key factors in launching a Customer Success program successfully at last year’
MyCustomer
FEBRUARY 3, 2019
3rd Feb 2019. T. Customer Experience Rockstar, James Dodkins, gives us his weekly round-up of the past seven day’s happenings in the wonderful world of. By. James Dodkins. Customer Experience Rockstar.
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Brandwatch CX
FEBRUARY 3, 2019
A large part of a successful social media strategy involves monitoring metrics and analyzing the performance of your posts. As Facebook is the largest network with 1.55 billion users, it is often the first site brands turn to. Thankfully there is no shortage of Facebook analytics tools to help maximize its potential. Some of these tools offer analytics for multiple social media sites, which makes sense when 91% of brands have multiple social accounts.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
SurveySparrow
FEBRUARY 3, 2019
Why should you care about the best customer experience software in the market? Because…read along, and you’ll see why! “Well done is better than well said.”- Benjamin Franklin. Every company declares that their No.1 priority is customer satisfaction, but how many actually does? Sometimes the focus shifts into ensuring a growing revenue alone.
SurveySparrow
FEBRUARY 3, 2019
‘Not good enough’ – a phrase we all dread to our core. No matter who you are and where you are in life. We try to hide our flaws more often than confronting and resolving them. When it comes to Managers, they strive to portray the picture-perfect image of themselves and doesn’t necessarily accept a different view when they commit mistakes. A mistake from the manager could cost the company a lot and risks the reputation of the company.
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