Sun.May 19, 2019

4 Things Therapy Animals Can Teach Us About CX

Smarter CX

Dogs have long been touted as man’s best friend. Loyal, playful, and always eager to greet their owners when they return home, these animals are incredible sources of joy for people around the world — well, unless you’re a cat person.

Kudos for Communication in B2B

Daniel Group

Courteousness and competency are significant factors in the customer service experience. However, excellent communication skills complete the trifecta of excellence. As a researcher at The Daniel Group, I regularly receive feedback on a company’s quality of communication. The comments typically highlight successes or hindrances. Having a repair completed correctly or having a rental or vehicle delivered on-time, are high on the list of customers’ expectations.

B2B 40

Data Sharing Showdown: How GDPR Will Impact Businesses

Fox Metrics

25th May, 2018 was a historical day in the calendars of both business owners and customers alike. It was the day that the EU’s General Data Protection Regulation (GDPR) was enforced. The implementation of this regulation is expected to change and affect the way business is done going forward.

Data 52

Confirmit for Life Sciences

Confirmit

Confirmit’s state-of-the-art technology and service offering helps life science companies improve revenue, reduce costs, and drive organizational improvements by providing the right information to the right people at the right time.

The Omnichannel Olympics: Transform to Perform

Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions

We are currently in an age where customers of all ages are always on the go and do not have time to connect with companies over traditional channels. They want companies to provide more channels of communication and solve problems at their moment of need. How do companies continue to add more channels and keep up great customer service?

Data Sharing Showdown: How GDPR Will Impact Businesses

Fox Metrics

25th May, 2018 was a historical day in the calendars of both business owners and customers alike. It was the day that the EU’s General Data Protection Regulation (GDPR) was enforced. The implementation of this regulation is expected to change and affect the way business is done going forward.

Data 52

Data Sharing Showdown: How GDPR Will Impact Businesses

Fox Metrics

25th May, 2018 was a historical day in the calendars of both business owners and customers alike. It was the day that the EU’s General Data Protection Regulation (GDPR) was enforced. The implementation of this regulation is expected to change and affect the way business is done going forward.

Data 52