NICE inContact
NOVEMBER 22, 2020
If you’re one of the thousands of companies that has embraced Microsoft Teams for your internal communications and collaboration, have you ever thought about extending it into your contact center? If not, you should. And here are the top three reasons why.
eglobalis
NOVEMBER 22, 2020
Don’t Talk about Great Customer Experience if You Don’t Know MED , customer experience , employee experience loyalty , human experience. The post Don’t Talk about Great CX Culture if You Don’t Know MED appeared first on Eglobalis.
SmartMessage Blog
NOVEMBER 22, 2020
Due to the Covid-19 pandemic, Banks had to transform their customer approach as branches have been or are still closed down. We saw a necessity to be able to serve customers from distance with the help of technology. This has been indeed largely the case for the BFSI industry. Technology helps connect people with products & services they would have not been able to access otherwise.
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