InMoment XI
NOVEMBER 17, 2016
For the past 10 years I’ve run a non-profit that has a goal of building the tech community around my state. I’ve focused on user group meetings, events, and networking with as many people as I can to get the word out about what is available in the tech community. My workplace not only supports.
Experience Matters
NOVEMBER 17, 2016
Every day, people are faced with innumerable choices, and methodically weighing the pros and cons of each one is not only unnecessary, it is also mentally draining. In order to ease this cognitive burden, people have evolved two modes of thinking—intuitive thinking and rational thinking—to help us make decisions more efficiently. Intuitive thinking—also known as System […].
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InMoment XI
NOVEMBER 17, 2016
For the past 10 years I’ve run a non-profit that has a goal of building the tech community around my state. I’ve focused on user group meetings, events, and networking with as many people as I can to get the word out about what is available in the tech community. My workplace not only supports. View Article.
Experience Matters
NOVEMBER 17, 2016
Every day, people are faced with innumerable choices, and methodically weighing the pros and cons of each one is not only unnecessary, it is also mentally draining. In order to ease this cognitive burden, people have evolved two modes of thinking—intuitive thinking and rational thinking—to help us make decisions more efficiently. Intuitive thinking—also known as System […].
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ijgolding
NOVEMBER 17, 2016
Ben Motteram ( BM ), Ian Golding ( IG ) and Karl Sharicz ( KS ) are three Customer Experience (CX) professionals living on three different continents, all members of the Customer Experience Professionals Association, ( CXPA ) and each possessing the passion and the tenacity to make a difference in the lives of people and businesses around the world through a disciplined approach to CX.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
NICE inContact
NOVEMBER 17, 2016
Have you ever wondered what happens in your Contact Center when lightning strikes? No, this blog post is not about inContact Disaster Recovery (even though that would certainly also be an interesting topic). What we do want to share with you is a preview of what will happen in the Salesforce universe when Lightning strikes and why, contrary to the real world, you have good reason to actually WANT it to strike – the sooner, the better!
Experience Matters
NOVEMBER 17, 2016
Congratulations to winners of the 2016 Temkin Group CX Excellence Awards: Business Development Bank of Canada (BDC), Century Support Services, Crowe Horwath, Oxford Properties, and VCA.Filed under: Customer experience.
Storyminers
NOVEMBER 17, 2016
Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. We think it’s pretty cool because the selection is powered by Artificial Intelligence. It’s not about the most ‘likes’ and ‘shares’ Yes, the criteria used is based around 3 key areas that Chattermill works in – Analytics, Artificial Intelligence and Customer experience.
Experience Investigators by 360Connext
NOVEMBER 17, 2016
It's difficult for anyone to truly get the experience their customers have. The post Is Your Company Self-Aware? appeared first on Customer Experience Consulting.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
CX Journey
NOVEMBER 17, 2016
Today I'm pleased to share a guest post by Martha Brooke of Interaction Metrics. Are you achieving your goals for the customer experience? If not, you’re probably not measuring in the right way. Learn what that way is. Goals: Companies want to give and get value through the customer experience - what are your goals? Some companies seek to deliver proactive customer service.
Customer Bliss
NOVEMBER 17, 2016
By this point in business (almost 2017!), I think most companies understand the value of their customer culture. In short? You want to make sure that customers are being heard and representing a revenue stream. There are, unfortunately, companies that still have no clue how to value customers. Why does customer culture fail? We’ve been talking about this “Era Of Customer Experience” for five-10 years now, so this surprises me.
Storyminers
NOVEMBER 17, 2016
Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. We think it’s pretty cool because the selection is powered by Artificial Intelligence. It’s not about the most ‘likes’ and ‘shares’ Yes, the criteria used is based around 3 key areas that Chattermill works in – Analytics, Artificial Intelligence and Customer experience.
Kayako
NOVEMBER 17, 2016
As a manager, your constructive feedback can lift your team’s morale and performance. This can be letting someone know they’re doing a good job in a way that sounds genuine. Or, it may be providing practical and actionable feedback without offending someone who needs to improve their work. Do your team members spend as much time as you on reading up on how to provide you with feedback?
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Storyminers
NOVEMBER 17, 2016
Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. We think it’s pretty cool because the selection is powered by Artificial Intelligence. It’s not about the most ‘likes’ and ‘shares’ Yes, the criteria used is based around 3 key areas that Chattermill works in – Analytics, Artificial Intelligence and Customer experience.
Heart of the Customer
NOVEMBER 17, 2016
Culture is the biggest determinant of effective customer experience. While that’s especially evident in the service space, it’s also true for every other type of company. When your culture focuses more on its own viewpoint than your customers’, you end up with convoluted processes, terrible return policies, and overly-complicated products. That’s why I was happy […].
ForeSee
NOVEMBER 17, 2016
Last week, as part of our Fall Release, we released ForeSee CX Suite, an integrated toolkit of our popular CX applications. ForeSee clients who use Feedback received early invitations to. The post ForeSee Feedback now integrated into the new CX Suite appeared first on ForeSee.
Daniel Group
NOVEMBER 17, 2016
With all the talk of social media and its importance in marketing and lead development, sometimes the importance and value of the sales representative in the B-to-B environment are overlooked. This concept was reinforced to me this week while working. Read More. The post The B2B Sales Rep.: 3 Ways to Increase Customer Loyalty appeared first on The Daniel Group.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Kate Nasser
NOVEMBER 17, 2016
JOIN us in People Skills global Twitter chat (#PeopleSkills) SUN. Nov. 20th 10amET/3pmGMT to explore helping those less fortunate. Host: Kate Nasser, The People Skills Coach™. The post Helping Less Fortunate: JOIN People Skills Chat Nov. 20th | #PeopleSkills appeared first on KateNasser.com.
Customer Interactions
NOVEMBER 17, 2016
It’s an oft-repeated truth that in our commoditized world, customer service is the most important differentiator. Increasingly, organizations are recognizing that a path to becoming customer-centric is through a comprehensive solution that facilitates a 360° view of the customer – an omni-channel approach that enables and encompasses all channels of interaction.
ppt solutions
NOVEMBER 17, 2016
TULSA, OKLAHOMA, November 17, 2016 – PPT Solutions, a premier provider of Client-centric, performance-based Customer Experience and Business Optimization Solutions, recently announced a comprehensive corporate re-branding initiative to go into effect immediately. The re-branding encompasses all aspects of the brand’s identity including the PPT Solutions logo, The post PPT Solutions Announces Corporate Rebrand appeared first on PPT Solutions.
Myra Golden
NOVEMBER 17, 2016
Last Thanksgiving I went to bed hungry. I don’t eat meat or dairy. My mother always prepares a bountiful Thanksgiving feast. I’m talking greens, yams, stuffing, and always a tomato and cucumber salad, along with the traditional turkey and ham. . But last year my sister prepared dinner. She didn’t have greens or yams. She had the big bird. There was stuffing and corn, and cranberry sauce.
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dscout People Nerds
NOVEMBER 17, 2016
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Customer Interactions
NOVEMBER 17, 2016
Your Customer Is a Dopamine Addict—Will Your Brand Provide the Fix?
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