Doing CX Right

FEBRUARY 20, 2022

Stan Phelps, best-selling author of the Goldfish Series, shares tactics to increase competitive advantage & bottom-line impact through differentiating experiences. The post Differentiating Experiences To Dominate Your Industry appeared first on Doing CX Right.

Industry 72

Industry Competitive Advantage Employee Experience Customer Experience 72

CustomerSuccessBox

FEBRUARY 20, 2022

“Your job, if you’re a Customer Success Manager, isn’t to make friends with your clients. Your primary job is to CHALLENGE them, and get them to think, in order to make them more SUCCESSFUL.”- Don Peppers. Customers are always right! Is that truly so? Maybe not always. Sometimes they might not know what works best for them. As the quote goes, ” Customers do not know what they want until it is shown to them”.

Customer Journeys 52

Customer Journeys Customer Success Customers System 52

CustomerSuccessBox

FEBRUARY 20, 2022

There is a lot of data collected but deriving insights from its relations can give out valuable information. Customer health score gathers all the significant data of customers and analyzes the future behavior for a predictable time. Measure customer health scores to know how your customers are performing in real time. If you wonder, is this astrology?

Measurement 52

Measurement Tools Effort Score Software 52