Bring on the Holiday Rush: Prep Tips for Your Contact Center
NICE inContact
NOVEMBER 15, 2019
For even more in-depth tips and trends, check out this ICMI article . In just two weeks, the holiday shopping season will be in full swing. No other season impacts so many contact centers across so many markets quite like it. To accommodate the volume of sales, returns, and customer service requests, most businesses will hire seasonal contact center staff.
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