InMoment XI

DECEMBER 7, 2017

Overview Valero Energy Corporation is an international manufacturer and marketer of transportation fuels and petrochemicals. As the world’s largest independent petroleum refiner, Valero has a workforce of 10,000 employees with a refining capacity of approximately 3.1 million barrels per day. Today, Valero sells products to both the wholesale rack and bulk markets, and approximately 7,400.

Transportation 200

Transportation Sales Brands Marketing 200

Truthlab

DECEMBER 7, 2017

Reading Time: 2 minutes Earlier in the week we talked about sticking to the fundamentals and how B2C has led the way in prioritizing customer experience. Now its time for us to take a page from their playbook! Here are some tips to help you start thinking about experience like your counterparts in B2C do: Think beyond the product or […]. The post B2B Customer Experience: 3 Tips to Take From the B2C Playbook appeared first on truthlab.

B2C 127

B2C B2B Tips Customer Experience 127

InMoment XI

DECEMBER 7, 2017

Overview Valero Energy Corporation is an international manufacturer and marketer of transportation fuels and petrochemicals. As the world’s largest independent petroleum refiner, Valero has a workforce of 10,000 employees with a refining capacity of approximately 3.1 million barrels per day. Today, Valero sells products to both the wholesale rack and bulk markets, and approximately 7,400.

Transportation 0

Transportation Sales Brands Marketing 0

CSM Magazine

DECEMBER 7, 2017

Ever been in a live chat with a customer wishing you could show them what you’re trying to explain? Worse yet, you’re in a chat with a customer who’s struggling to explain their issue that would be clear if you could see it. How frustrating for both parties! They say a picture’s worth a thousand words. That’s why co-browsing, a.k.a collaborative browsing, and file transfer are so effective.

Customer Satisfaction 106

Customer Satisfaction Study Sales Customers 106

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Inbenta

DECEMBER 7, 2017

The VHS and the Betamax, the Blu-ray and HD DVD or more recently the current virtual headset battle between HTC Vive and Oculus Rift. The history of technological development is littered with examples of various formats fighting it out for market dominance. At times, these format wars will dictate what we refer to the new invention as. When purchasing a high-density optical disc we tend to ask for a Blu-ray for example.

Chatbots 105

Chatbots Self Service e-support Examples 105

Influitive

DECEMBER 7, 2017

Opening Keynote Day 2 of Advocamp 2017 started with an inspiring keynote from the prolific author and speaker Geoffrey Moore (Best-selling Author of Crossing The Chasm, Speaker & Advisor). He spoke on what he believes to be the twin foundations of any successful marketing plan: advocacy and authenticity. Geoffrey stressed that human beings communicate things.

Communication 53

Communication Marketing 53

Magellan Solutions

DECEMBER 7, 2017

When it comes to engineering, it is very important to make sure that everything works. Engineers need to guarantee that whatever they are building, may it be bridges, roads, or buildings, they need to be very accurate with every corner, specifications, and measurement. This is why shop drawings exist. According to Pietroforte’s 1997 book “Construction Management & Economics”, shop drawing is “a drawing or set of drawings produced by the contractor, supplier, manufacturer, subcont

Industry 53

Industry Software Technology Measurement 53

Happy or Not

DECEMBER 7, 2017

Analyzing air traveler feedback on an unprecedented scale, the report reveals the happiest airports globally, offers insight into how certain parts of the air travel experience are happier than others, and illustrates the best and worst times of day, week, and year, to fly. The post The Airport Report – Feedback data from iconic ‘Smiley Terminals’ reveals world’s happiest airports and the best and worst times to fly appeared first on HappyOrNot.

Report 48

Report Feedback Travel Data 48

Informedy

DECEMBER 7, 2017

Informedy is a platform which has an ability to significantly enhance your customer’s post-purchase experience. Traditionally, the customer experience drops off dramatically post-purchase as consumers are left with traditional paper based support material and antiquated communication methods. But a customer’s journey doesn’t end when they purchase the product and neither should your support.

Analytics 40

Analytics Interaction Consumers Communication 40

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Peter Lavers

DECEMBER 7, 2017

L ocation-based services ( LBS ) enable smartphone apps to supply the end user with geo-specific information and marketing content that is real-time and relevant to their exact location. Dimension Data spoke to Peter Lavers, director of WCL Customer Management, to get his insight on LBS’ impact on the customer and what businesses can do to prevent location-based services overwhelming their audience.

Data 40

Data Marketing Management CRM 40

ServiceDock

DECEMBER 7, 2017

Consumers 74

Consumers How To Customer Service Customers 74

Happy or Not

DECEMBER 7, 2017

Analyzing air traveler feedback on an unprecedented scale, the report reveals the 10 happiest airports globally, offers insight into how certain parts of the air travel experience are happier than others, and illustrates the best and worst times of day, week, and year, to fly. The post The Airport Report – Feedback data from iconic ‘Smiley Terminals’ reveals world’s ten happiest airports and the best and worst times to fly appeared first on HappyOrNot.

Report 28

Report Feedback Travel Data 28

dscout People Nerds

DECEMBER 7, 2017

40

40

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Talkdesk

DECEMBER 7, 2017

When it comes to evaluating a new sales tool, there’s a simple way to determine a solution’s ROI: find out how much money it brings in. Sales is about revenue and new sales tools should be chosen based on how much new revenue they add. It’s as easy as that. At Talkdesk , we project revenue totals based on four data points: number of agents, number of calls each agent makes in a day, conversion rate and average deal size.

Sales 4

Sales ROI Contact Center Call Recording 4

Customer Alignment

DECEMBER 7, 2017

Customer Experience improvements have stalled. This was confirmed by recent study findings issued by both KPMG Nunwood and Forrester. The Forrester report confirms that not only has there been 0 improvement to overall customer experience in the UK but the number of brands in the excellent CX category has fallen to nil. Even ‘Elite’ brands (i.e. the top 5% in Forrester’s CX rankings) have shown no improvement so there are no organisations to provide best practice to customer experience laggards.

Report 40

Report Customer Experience Hotels Travel 40