C3Centricity

MAY 17, 2025

Have you noticed how every technology vendor, consultant, and industry publication is telling you that your AI Strategy is the solution to all your business challenges? The pressure to invest heavily in AI capabilities has never been greater for CPG executives. Yet many leadership teams ask a fundamental question: How do we separate genuine opportunities from expensive distractions?

Consumers 156

Consumers Strategy Leadership Analysis 156

InMoment XI

MAY 17, 2025

From geopolitical instability to a shifting regulatory landscape, the insurance industry is experiencing significant transformation. These massive shifts, combined with rising policyholder expectations for smooth and personalized service, require a data-driven approach to providing insurance. Conversational Intelligence (CI) is emerging as a game-changer in this space.

Insurance 195

Insurance Customer Experience Contact Center Policies 195

Customer Think

MAY 17, 2025

Empowers brands to attract customers with promotions and continuously improving loyalty program's performance.

Loyalty Programs 77

Loyalty Programs Loyalty Brands Customers 77

CSM Magazine

MAY 17, 2025

The conclusion of a customer service interaction is just as important as its beginning. While initial greetings set the tone, the way you end the conversation determines how the customer feels about the overall experience. And as we all know, customer experiences matter. In fact, three in four consumers will spend more with businesses that provide a good customer experience.

Customer Service 52

Customer Service How To Tips Exceptional Customer Service 52

Speaker: Hanan Polinovski, Events Manager and David Brown, Sr. Marketing & Events Lead

Are your events living up to expectations? Are you getting quality leads from your sponsorships? Have you ever wondered if that branded notebook actually makes an impact? Get ready to transform your event strategy! Join event marketing pros Hanan Polinovski from Printfection and David Brown from Bonusly for a fast-paced webinar about turning your event efforts into serious ROI.

ROI

Customer Think

MAY 17, 2025

AI-powered interactions are becoming more human-like, and businesses are embracing emotionally intelligent AI to enhance customer experience, powering what is projected to become a $13.8 billion market by 2032.

Consumers 53

Consumers Interaction Marketing Customer Experience 53

Customer Think

MAY 17, 2025

For most organizations, Voice of the Customer (VOC) means surveys and complaints. Both sources are routinely challenged by skeptics because the data represents only a small percentage of the customer experience.

Data 53

Data Survey Customers Customer Experience 53

CSM Magazine

MAY 17, 2025

The rapid advancement of voice AI and speech analytics technologies is revolutionizing the way contact centers operate and deliver customer service. These innovations, integrated within modern customer experience (CX) software and contact center software , are enabling businesses to enhance agent performance, improve customer satisfaction, and streamline operations.

Contact Center 52

Contact Center Analytics Contact Center Software Self Service 52

Adrian Swinscoe

MAY 17, 2025

When Mikkel Svane and his co-founders, Morten Primdahl and Alexander Aghassipour, foundedZendeskin 2007, they aimed to revolutionize customer service by creatingbeautifully simple softwarethat enabled businesses to [] The post Here comes the customer service resolution revolution first appeared on Adrian Swinscoe.

Customer Service 59

Customer Service Customers Innovation Customer Experience 59

CSM Magazine

MAY 17, 2025

Twilio has unveiled its next-generation customer engagement platform at the SIGNAL 2025 conference in San Francisco, designed for the AI- and data-powered world. The platform aims to improve personalization, security, compliance, productivity, and ROI for its 335,000 active customer accounts and over 10 million developers. Twilio’s platform, which integrates communications, data, and AI, will act as the infrastructure layer for every customer interaction, offering a unified profile API wit

Customer Engagement 52

Customer Engagement Engagement Conference ROI 52

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IT teams are under pressure to do more with less. AI isn’t just hype—it’s already helping lean IT teams cut support volume by up to 60%, reduce cloud waste, and eliminate risk from their stack. In this executive playbook, you'll learn how mid-sized companies are deploying AI to automate tier-1 tickets, predict outages, optimize SaaS spend, and secure infrastructure without hiring a bigger team.

Case Study

Customer Think

MAY 17, 2025

Brings together the power of AI, autonomous agents, seamless data export, and advanced mobile analytics

Analytics 49

Analytics Data 49

Adrian Swinscoe

MAY 17, 2025

When Mikkel Svane and his co-founders, Morten Primdahl and Alexander Aghassipour, foundedZendeskin 2007, they aimed to revolutionize customer service by creatingbeautifully simple softwarethat enabled businesses to [] The post Here comes the customer service resolution revolution first appeared on Adrian Swinscoe.

Customer Service 52

Customer Service Customers Innovation Customer Experience 52

Customer Think

MAY 17, 2025

In todays digital economy, IT support and customer service are no longer just back-end functionsthey are frontline drivers of business performance and brand loyalty. With customer expectations soaring and technical complexity rising, traditional service models often fall short. Long resolution times, fragmented systems, and reactive workflows hinder both the employee and customer experience.

Customer Service 49

Customer Service Loyalty Customer Expectations System 49

Customer Think

MAY 17, 2025

Digital signage is entering a new era, driven by exciting novel advancements like colour e-paper, MicroLED displays, and AI-powered content. These innovations are enhancing customer engagement and sustainability by empowering brands to create more adaptable, efficient and immersive in-store experiences.

Innovation 49

Innovation Customer Engagement Brands Engagement 49

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Roadmap

Customer Think

MAY 17, 2025

Podcast Todays interview is with Gaurav Passi, Founder & CEO of Zingly. He joins me today to talk about some research that they have recently conducted about FORO (the Fear of Reaching Out), the Great CX Paradox, why Omnichannel was a myth and how Rooms could be the answer.

Omni-Channel 45

Omni-Channel Technology 45

Customer Think

MAY 17, 2025

Combined technology and expertise will support clients with a deeper, data-driven understanding of their customers

Industry 45

Industry Innovation Customer Experience Technology 45

Customer Think

MAY 17, 2025

In early March, I had the opportunity to present at Northwestern Law’s Data in Society course. Here are the reasons CRM matters more than many think. Introduction: Beyond the Customer Record The first CRMs were digital address books at best.

CRM 45

CRM Data Course System 45