Meeting Customer Demands with Great CX | Conversocial
Conversocial
MARCH 14, 2021
Gartner believes that the past year has ‘fundamentally rewired’ the way consumers live. Our previous lives of in-person, public experiences are unlikely to return, with 77% uncomfortable with going back to an outward-facing culture. This change in attitude has brought about increased requirements and expectations for the kind of experiences provided when interacting with brands.
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