Omnicus

NOVEMBER 4, 2018

Acquire and retain more customers with an outstanding customer service team If you consider customer service as a cost to your business, think again. Did you know that 70% of buying decisions are based on how the customers feel they’re being treated and 7 in 10 Americans are willing to spend more with companies that provide excellent customer service?

Customer Service 182

Customer Service Customers Company 182

Beyond Philosophy

NOVEMBER 4, 2018

Convenience has a significant influence on the outcome of your Customer Experience. It is crucial you ensure you are making it as easy as possible for your customers to do business with you. Today, we are going to discuss some areas you can look at to do just that. I didn’t like shopping for years. I hated creating a bloody list and taking it up to the store because it wasn’t convenient.

Customer Experience 162

Customer Experience Self Service How To Banking 162

Omnicus

NOVEMBER 4, 2018

Acquire and retain more customers with an outstanding customer service team.

Customer Service 186

Customer Service Customers Customer Experience 186

Beyond Philosophy

NOVEMBER 4, 2018

Convenience has a significant influence on the outcome of your Customer Experience. It is crucial you ensure you are making it as easy as possible for your customers to do business with you. Today, we are going to discuss some areas you can look at to do just that. I didn’t like shopping for years. I hated creating a bloody list and taking it up to the store because it wasn’t convenient.

Customer Experience 75

Customer Experience Self Service How To Banking 75

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Customers

Help Scout

NOVEMBER 4, 2018

At Help Scout, we believe in helping people build fulfilling careers in customer service and support. In our “Understanding Customer Service Jobs” posts, we showcase different roles suited to customer service professionals. Improving your individual skills and abilities is always worthwhile, but in a growing support team there are other ways to make a broader impact.

Customers 40

Customers Leadership Report Tools 40

Chattermill

NOVEMBER 4, 2018

How NLP, ML and Deep Learning Can Transform Your CX Strategy. by Sam Frampton. on 5 Nov 2018. Deep Learning. Natural Language Processing. Machine Learning. Customer Experience. The post aims to give the reader a gentle overview of NLP, ML and Deep Learning and make the connection of how it can be applied in the context of customer experience and support.

Strategy 76

Strategy Social Media Analytics Analysis 76