QuestionPro Audience

MARCH 23, 2018

What is Convenience Sampling? Convenience Sampling (also called availability sampling) is a non-probability/non-random sampling technique used to create sample as per ease of access, readiness to be a part of the sample, availability at a given time slot or any other practical specifications of a particular element. The researcher chooses members merely on the basis of proximity and doesn’t consider whether they represent the entire population or not.

How To 236

How To Comparison Social Media Survey 236

InMoment XI

MARCH 23, 2018

One of the questions clients ask us “Why don’t our proprietary CX scores not match up with our benchmark studies?” It’s a valid question. There can be a perception they should move in lock step. Over the next few weeks we’ll investigate as part of our CX expert series why this isn’t always the case.

Study 200

Study 200

GetFeedback

MARCH 23, 2018

The e-commerce experience is the key to success for online retailers. Anand Srinivasan of Hubbion shares 7 simple web elements that make all the difference.

Retail 195

Retail 195

InMoment XI

MARCH 23, 2018

One of the questions clients ask us “Why don’t our proprietary CX scores not match up with our benchmark studies?” It’s a valid question. There can be a perception they should move in lock step. Over the next few weeks we’ll investigate as part of our CX expert series why this isn’t always the case. View Article.

Study 200

Study 200

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

GetFeedback

MARCH 23, 2018

The e-commerce experience is the key to success for online retailers. Anand Srinivasan of Hubbion shares 7 simple web elements that make all the difference.

Retail 150

Retail 150

Oracle

MARCH 23, 2018

Companies were previously slow to adopt CPQ solutions because they were at one time difficult to use. But now, CPQ solutions have evolved to become easy to use, easy to implement, and instrumental in achieving high levels of productivity and ROI. Today’s CPQ market consists of companies in various industries such as insurance, automotive, travel, and financial services, who use the tool to achieve high levels of ROI.

Automotive 97

Automotive ROI Software System 97

ShepHyken

MARCH 23, 2018

This week we feature an article by Denise Graziano who explains how essential clear, consistent, authentic communication is for companies to use when dealing with difficult news. – Shep Hyken. What professional skill is highly overlooked, underrated, often treated as an afterthought, yet is as vital as fuel for any vehicle on a company’s road to success?

Communication 81

Communication Leadership Airlines Social Media 81

ReviewTrackers

MARCH 23, 2018

Some businesses are still reluctant to embrace online customer reviews posted on sites like Yelp, Google, Facebook, and TripAdvisor. Maybe one of the previous comments they saw had caused a little PTSD. Or maybe there aren’t enough reviews coming in for management to make a fuss about. It could go the other way, too: too many reviews to manage and make sense of.

Social Media 72

Social Media Hotels Brands Consumers 72

Influitive

MARCH 23, 2018

Going where no company has gone before: finding a scalable way to boost customer retention Rosetta Stone, the leading provider of language-learning software, has been helping learners around the world master new languages for more than 25 years. In addition to learners at home, Rosetta Stone also serves educators and global businesses to help upskill.

Customer Retention 75

Customer Retention Software Customers Case Study 75

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Second to None

MARCH 23, 2018

The following article is a guest post submitted by Jacob Haney. Jacob Haney is a content marketer presently working with Research Optimus , a business research outsourcing company. A writer by day and a reader by night, he is loathed to discuss himself in the third person but can be persuaded to do so from time to time.: If you are interested in submitting a guest post to the Second To None blog, please reach out to danielb@secondtonone.com with your idea. “It’s not too difficult to collec

Analytics 66

Analytics Survey Voice of Customer Customer Centricity 66

Beyond Philosophy

MARCH 23, 2018

Customers will fight harder to keep what they have than they will to gain new things. This is called Loss Aversion and it’s a big driver of customer behavior. This can be the route of customer complaints. What are the implications for designing a customer experience? The post Why Do Customers Fight For What They See To Be Their Rights? appeared first on.

Customers 60

Customers Customer Experience 60

LiveChat

MARCH 23, 2018

Who said that work has to be dull? Working can also be a source of fun, especially if you work in a nice environment, you’re working on an interesting project and you have a chance to self-develop. It’s double-fun if you can prove yourself right and win a sweet prize! Wait a minute, you might ask. Prize? What prize? Well, sometimes companies host events that allow its participants to work on innovative projects, present them to jury and even win laurels.

Company 48

Company Social Media Video Innovation 48

Hello Customer

MARCH 23, 2018

There are many articles written about the impact of artificial intelligence in the labor market. We are heading towards a fully automated world. And now that the end of the mobile-first era is approaching, we all need to prepare ourselves for an AI-first society. But what is AI?

Marketing 40

Marketing 40

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Solvvy

MARCH 23, 2018

The post The Marketer’s Guide to Customer Experience appeared first on Solvvy.

Customer Experience 48

Customer Experience Customers Marketing 48

Verint

MARCH 23, 2018

Just recently I was trying to pay for something, and my ATM card was declined. I was very embarrassed, even though the reason was simply my card had expired. When I called the bank, it turned out they had updated my address for everything except the ATM card and admitted it was because of a disconnect in their back-office systems and processes. How many times have you gone through a situation where you were working with your bank, insurer or any other provider and it took forever for them to res

Customer Service 30

Customer Service Banking Insurance Groups 30

QuestionPro Audience

MARCH 23, 2018

Millennials are saying sayonara to the big beer industry. Core big domestic beer brands like Budweiser, Miller, and Coors were down 3% in 2017, and have been declining every year since 2011. In fact, for the first time since the 1970s, Budweiser has fallen out of the top 3 best-selling beers. While millennials are passing on big beer brands such as Budweiser, that doesn’t mean they’re drinking less.

Industry 231

Industry Study Innovation Report 231

AskNicely

MARCH 23, 2018

If you read my last blog post , you’ll know that 2007 was a big year for me — from the infamous solar hot dog cooker to having to parallel park for the first time (more on that later). Hopefully, you have a better grasp on what makes a good Net Promoter Score. . Now I want to tackle another all-too-common question: How do you calculate your Net Promoter Score?

NPS 150

NPS Net Promoter Score Measurement Course 150

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

QuestionPro Audience

MARCH 23, 2018

Millennials are saying sayonara to the big beer industry. Core big domestic beer brands like Budweiser, Miller, and Coors were down 3% in 2017, and have been declining every year since 2011. In fact, for the first time since the 1970s, Budweiser has fallen out of the top 3 best-selling beers. While millennials are passing on big beer brands such as Budweiser, that doesn’t mean they’re drinking less.

Industry 150

Industry Study Innovation Report 150

QuestionPro Audience

MARCH 23, 2018

Facebook has been all over the news this week due to reports that Cambridge Analytica, the Trump campaign’s data firm, was involved in a data collection scheme. This allowed Cambridge Analytica access to the private information of over 50 million Facebook users. We discuss what you need to know about this recent scandal, and what it means for Facebook users.

Data 170

Data Advertising Consulting Report 170