InMoment XI

JULY 4, 2018

I read recently about a senior manager at a prominent organization who was considering stopping their CX programme because he believed he could get everything he needed to know about the voice of the customer solely from social media. I have some concerns here and in this Café post, we talk about some of the. View Article.

Social Media 200

Social Media Measurement Management Automotive 200

Alida

JULY 4, 2018

Haste makes waste, as the saying goes, and that waste is often due to mistakes made in the rush to realize your customer experience strategy as soon as possible. While customer experience (CX) transformation is an urgent matter, a CX strategy without direction guarantees pitfalls. According to Forrester Research, a focus on CX is a must in the age of the customer.

Strategy 153

Strategy Customer Experience How To Employee Engagement 153

InMoment XI

JULY 4, 2018

I read recently about a senior manager at a prominent organization who was considering stopping their CX programme because he believed he could get everything he needed to know about the voice of the customer solely from social media. I have some concerns here and in this Café post, we talk about some of the. View Article.

Social Media 200

Social Media Measurement Management Customers 200

ShepHyken

JULY 4, 2018

Technology is great… until it’s not. You are on a website. A little box pops up and there’s a picture of a customer service rep with a typed message asking if you need help. So, you type a question, and just a moment later you get a response. That’s the perfect scenario. But, what happens when the response is wrong? I was on a website looking for a camera for my notebook computer.

Chatbots 97

Chatbots Video Customer Service Training Retail 97

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

InMoment XI

JULY 4, 2018

I read recently about a senior manager at a prominent organization who was considering stopping their CX programme because he believed he could get everything he needed to know about the voice of the customer solely from social media. I have some concerns here and in this Café post, we talk about some of the. View Article.

Social Media 200

Social Media Measurement Management Customers 200

ReviewTrackers

JULY 4, 2018

There are several ways you can improve your local search ranking on Google, as well as gain greater visibility in Google Maps search results. Depending on how well you execute, your business may even end up being featured in Google’s local 3-pack or Google Maps Pack , which can then result in more store visits and sales and increased traffic and revenue.

Strategy 50

Strategy Social Media Consumers Sales 50

Playvox

JULY 4, 2018

Quality assurance seems like a process only big companies should have. Who needs the extra work, right? You’re probably too busy growing and scaling exponentially anyways.

Company 41

Company Customer Experience Customers 41

Oracle

JULY 4, 2018

Each year on the 4th of July, Americans celebrate our centuries-old independence with some of our favorite activities; eating and drinking. Our go-to barbecue items for this occasion have remained the same for a long time, but as the US population increases, so does the amount we consume. This year however, our spending takes a slight dip compared to 2017.

Consumers 40

Consumers Trends Marketing 40

LiveChat

JULY 4, 2018

Email deliverability is one of the most important issues in email marketing. A lot of people might have problems with their email deliverability and not even know about it. In this guide you’ll learn how to know if you have email deliverability issues and how to resolve them. When was the last time you checked your inbox spam folder? I did a few days ago, and much to my surprise I saw a lot of reputable names there.

Retail 28

Retail Entertainment Marketing Ecommerce 28

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Maru/HUB

JULY 4, 2018

Whether you’re interested in learning more about your customer’s buying patterns or how much they are willing to pay for a new product, market research is the answer. Make sure you pick the best method to analyse the data you’re collecting by understanding the different types of market research. The post Choosing the analysis method for your market research appeared first on Maru/Syngro.

Analysis 40

Analysis Marketing Data Infographics 40

Eptica

JULY 4, 2018

Date: Wednesday, July 4, 2018 Author: Anne-Merete Jensen - Senior Business Consultant How to reduce Average Handling Time and improve quality. Published on: July 04, 2018. Author: Anne-Merete Jensen - Senior Business Consultant Optimizing CX with Eptica Constant improvement is key to meeting customer service needs and differentiating your business from rivals.

Average Handle Time 49

Average Handle Time How To Knowledge Base Contact Center 49