TechSee

JANUARY 19, 2025

Artificial Intelligence (AI) is everywhere these days, and it’s changing how businesses interact with their most prized asset: their customers. We’ve all experienced chatbots that can’t quite understand us or voice assistants that miss the mark. That’s where AI Orchestration comes in. Orchestration helps ensure that the right AI or multiple AI solutions come together to handle the right job at the right time, making service smoother and more effective.

Net Promoter Score 109

Net Promoter Score Average Handle Time Chatbots NPS 109

The DiJulius Group

JANUARY 19, 2025

While Many LA Landlords Price Gauge, Airbnb is offering free housing people who have lost their homes / How one company successfully rolled out its CX Initiative Across 40 Locations / Announcing our 2025 Livestream Workshop Series Landlords take advantages of LA Victims Los Angeles landlords are being accused of price gouging because the wildfires. Read Full Article The post Airbnb Offers Help/Rolling Out CX Initiative to 40 Locations/2025 Workshop Series appeared first on The DiJulius Group.

Groups 98

Groups Company 98

Doing CX Right

JANUARY 19, 2025

Struggling with unpredictable revenue? Learn strategies to strengthen customer relationships, adapt to change & achieve sustainable growth with Stacy Sherman and Aaron Ross. The post Predictable Revenue in Unpredictable Times: Strategies for CX Success appeared first on Doing CX Right.

Strategy 59

Strategy Customer relationships Customers 59

DCX

JANUARY 19, 2025

Welcome to the roundup of customer experience insights! This week’s links all share one compelling thread: The best customer experiences are built on intentionality. Whether it’s leveraging AI to predict needs, fostering curiosity to uncover hidden insights, or putting people first to create meaningful connections, the key to success is being deliberate about how you show up for customers.

Travel 52

Travel Customer Centricity Culture Brands 52

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.

ROI

ShepHyken

JANUARY 19, 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Contact Center AI Is Triggering Customers. Heres How to Course Correct by Floyd March (CX Today) AI promises to transform the sector and become a significant force for good.

Customer Service 69

Customer Service Government Self Service Contact Center 69