NICE inContact

JUNE 6, 2021

Like everyone else, contact center BPOs (business process outsourcers) are emerging from more than a year of drastic and unforeseen upheaval. How have BPOs weathered this challenging period? How are they navigating this still-changing landscape and a “new normal?” And, what does the future look like in the world of BPOs?

Contact Center 168

Contact Center Trends 168

Beyond the Arc

JUNE 6, 2021

Customer service teams are often the weak link in optimizing customer experience. It usually isn't the fault of frontline representatives. As companies rollout omnichannel contact strategies, there are just too many calls, emails, chat sessions, SMS, and Facebook messages to keep up. And agents often do not have the right tools and training to [.]. The post AI customer service is more than a chatbot appeared first on Beyond the Arc.

Chatbots 59

Chatbots Customer Service Omni-Channel Training 59

Peter Lavers

JUNE 6, 2021

We are delighted to announce that our founding director Peter Lavers has again been recognised as one of the World’s top 50 customer experience influencers, this time by The Awards Magazine. It is a great list of experts in the field, and Peter said: “It is always nice to be recognised for my passion for customers and their experience, especially when it’s as part of such an august group.

Groups 52

Groups Customer Experience Management Customer Centricity 52

SurveySparrow

JUNE 6, 2021

A digital marketer once told me that we should spend at least as much time on our headline as we do on writing the article. Now, when you first hear it, that sounds absurd. That much time for a headline? But 90% of your readers will probably only read your headline, so it’s the most impactful line of your article. That’s why email survey subject lines can make or break the game.

Survey 52

Survey Employee Engagement Brands Feedback 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Magellan Solutions

JUNE 6, 2021

Outsource pdf conversion services to the best data entry clerk. Data entry is the most important repetitive task for any business. Outsourcing companies like Magellan Solutions provide an array of data entry work for SMEs. Due to the diverse requirements of the data industry, different specializations exist. There are entry-level data entry roles that must only have basic computer skills.

Data 52

Data e-support Insurance Industry 52

Magellan Solutions

JUNE 6, 2021

Before dealing with an outsourced phone support provider, you should check what kind of contract they have for your business. Looking for an affordable and quality outsourced phone support provider is a hard task because you need to compare a lot of BPO companies. There are many third-party service providers that offer services to SMEs. And there’s no stopping on the rise of their number.

Call Center 52

Call Center Ecommerce Average Handle Time Training 52

NobelBiz

JUNE 6, 2021

Every company should model its customer journey in order to better understand its consumers and grow. It’s the most effective approach to keep track of every client encounter, from the initial contact to product or service delivery. It enables you to visualize each touchpoint throughout the customer journey, allowing you to gain a deeper understanding of the client’s motives and difficulties.

Customer Journeys 52

Customer Journeys Customer Experience Contact Center Touchpoint 52