Sun.Oct 06, 2019

Beware The Automation Paradox

Forrester's Customer Insights

The Advantages of Open Ended Survey Questions


The Advantages of Open Ended Survey Questions. by Sam Frampton. on 7 Oct 2019. surveys. customer experience. In this blog, we'll talk you through the advantages of collecting open-ended feedback and explain how it can help develop a deeper understanding of your customers.

Insights Communities for Small Business and Big Rewards


Imagine being able to tap into your VIP customers whenever you have a burning issue. That issue that's been lingering in your mind, soaking up valuable time within the team, debating the pros and cons.

Burning Questions: What is the Best KPI for Measuring CX? [VIDEO]

Smarter CX

As part of our Burning Questions series , SmarterCX sat down with some of the top CX minds at Oracle’s ModernCX 2019 to discuss what indicators they monitor to understand what their customers are responding to and how satisfied customers are with their experience.

Redefining Customer Experience Metrics for Better Performance

Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

Join us for this insightful webinar with Lynn Hunsaker, Chief Customer Officer of ClearAction, who will show you how to zero-in on true leading indicators and describe how to connect business results metrics with employees’ workflow metrics.