The Top Five Customer Onboarding Challenges and How to Solve Them
Totango
AUGUST 13, 2019
Some people think the most important moment in the customer relationship is when they make the initial decision to purchase. But the period after the purchase, the onboarding phase , is what really establishes the customer relationship. What your organization does next could mean the difference between having a life-long customer or another churn statistic.
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