Storyminers

DECEMBER 22, 2017

This guest post is from Lisa Kenny of Maru/Syngro , exclusively for StoryMiners. If we understand our customers, how do we then improve customer experience? More often than not, an organization will analyze customer feedback, pick the most common denominator and seek to fix the problem quickly. If this is you, unfortunately, you are doing it wrong. Implementing the insight from research into your Customer Experience strategy and acting accordingly is a different story.

Customer Experience 138

Customer Experience Self Service Multi-Channel Customers 138

COPC

DECEMBER 22, 2017

I spend a lot of time and money in The Home Depot. They always make me feel welcome. I frequent two different Home Depot stores in my home state of Texas, and I have the same experience in either store. I’ve come to expect them to know my name, and they do. I’ve come to expect them to ask about the last project we discussed, as well as the next one coming, and they do.

Retail 40

Retail Loyalty Customer Experience Examples 40

WorkOutLoud

DECEMBER 22, 2017

With 2018 looming ever so near, It's time to reflect on this past year. Are your customers happy? Have you been able to grow? Hey, look out the window, it's starting to snow! Back to business as you string up the lights, Have your customer's best interests been in your sights? As you light the candles or sip your nog, Imagine a new kind of customer dialogue.

Customers 40

Customers Interaction 40

CSM Magazine

DECEMBER 22, 2017

Business owners who have had great ideas know this feeling. You’ve had the stroke of inspiration, and you’ve used it to develop this excellent product. You know that people need it, and you can see how it can be innovated in the future. You’re all set. But then there’s the customer. Finding them is one concern, while keeping them and keeping them happy is another.

Connections 40

Connections Ecommerce Social Media Advertising 40

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Maru/HUB

DECEMBER 22, 2017

This blog post is titled ‘a year in reflection’ but it’s surreal to think that this time two years ago we launched our software, Syngro Eye, to the market: For the last 12 months, together with our invaluable beta programme users, we’ve been busy developing a world-class customer intelligence platform. We’re excited to let you know that the platform – Syngro Eye – is now officially released to market!

Customer Experience 40

Customer Experience Self Service Analytics Financial 40

ServiceDock

DECEMBER 22, 2017

Engagement 80

Engagement Customer Service Customers 80

ClientSuccess

DECEMBER 22, 2017

Scenario. As a customer success manager, you probably sit down every day to a calendar full of scheduled meetings and a bursting inbox. You likely have some priorities in mind, but you also want to figure out where you need to focus your efforts in order to make the largest impact. All customer success managers (CSMs) fight a constant battle–go with the flow and get swept up in customer requests, questions, and fighting fires, or make a careful plan and do as much proactive work as you can

Innovation 41

Innovation Customer Success Management eBook 41

CSM Magazine

DECEMBER 22, 2017

Shep Hyken offers some solid tips to ensure your customer service takes off in the coming year. According to the Five9 Customer Index 2017 report , 77% of customers in the B2C space will not do business with you again if you give them bad customer service the first time they do business with you. This is huge. This means that more than three-quarters of your customers will not give you a second chance if you don’t give them the customer experience they expect the first time around.

Customer Service 45

Customer Service Competitive Advantage B2C Culture 45