Sun.Mar 05, 2023

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AI and the Human Element: How to Strike a Balance in the Workplace

Doing CX Right

Brian Solis, Author, and VP of Global Innovation at Salesforce joins Stacy Sherman's DoingCXRight podcast about creating superior customer experiences by balancing AI, emerging tech & human interactions. The post AI and the Human Element: How to Strike a Balance in the Workplace appeared first on Doing CX Right.

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What Is A Service Level Agreement and How Does It Benefit Your Business?

Magellan Solutions

As a business expands, it often needs to broaden its product lines and services just to meet the increasing demands of its customers. While this may indicate positive business growth, it may also create pressure for companies to attend to other areas of the business. To address this, many companies choose to outsource administrative work to agencies.

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Top 5 Customer Service & CX Articles for the Week of March 6, 2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How Companies Can Improve Their Customer Service Practices by Pete Mercer (Repertoire) Every year, businesses across the world spend months planning and strategizing the best ways to attract and retain customers in an increasingly competitive market.

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Virtual Assistance: A Guide to Industries in Need

Magellan Solutions

In today’s digital world, businesses are constantly trying to stay ahead of the competition. However, keeping up with the demands of digitization can sometimes lead to a sacrifice in productivity and efficiency, particularly when employees are reliant on traditional methods. One increasingly popular solution to this problem is the employment of virtual assistants.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Shared Service Center: Why the Philippines Is the Best Option?

Magellan Solutions

The Philippines has been a favorite for business process outsourcing for many years. Call centers crowd the metropolitan, creating jobs for millions of Filipinos. Filipinos have earned a spot for providing excellent BPO services. No wonder western countries like the United States and Australia chose to outsource customer services and technical support to them.