Steve DiGioia
JUNE 12, 2025
If you thought stimulus checks were over, think again. While no new federal stimulus has officially passed in 2025, millions of Americans are still seeing surprise deposits of up to $1,400 hit their accounts—and you might be one of them. These aren’t part of a new COVID relief bill, but rather overdue payments from earlier programs you may have missed out on.
Thunderhead
JUNE 12, 2025
Want to increase your contact center cost savings and turn your customer insights into a revenue generator? Start with fixing what’s broken. You’re spending millions to talk to customers. And getting pennies back in return. Let’s be honest: The contact center isn’t exactly known for ROI. Executives want outcomes. Clear levers to pull. Instant visibility into what’s working, what’s not, and what needs to change.
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Steve DiGioia
JUNE 12, 2025
If you thought stimulus checks were a thing of the past, think again. The IRS is now sending out up to $1,400 per person to around one million Americans—and chances are, some people don’t even realize they’re eligible. But this isn’t a new stimulus program. It’s part of a retroactive effort to pay out missing 2021 Recovery Rebate Credits from the third round of COVID relief.
Support EXP
JUNE 12, 2025
Takeaways — Your Executive Overview: Listening Alone Isn’t Enough—Action Drives Impact Customer feedback only delivers value when banks act on it. Financial institutions must use insights from surveys and real-time data to make meaningful, visible changes. Customer Experience Is the New Competitive Advantage Banks that personalize interactions, respond quickly, and demonstrate that they value customer input are better positioned strategically to earn trust, loyalty, and long-term retention.
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The AI era isn’t coming—it’s here. But over 70% of AI projects fail before they scale. Why? No strategy. No alignment. No ROI. We worked with a $50M company that wasted a year and half their budget chasing AI pilots with no payoff. Sound familiar? That’s where our four-step transformation system comes in: Assess, Strategize, Execute, Scale. We help you cut through the hype, find what actually moves the needle, and build a roadmap that delivers results.
Steve DiGioia
JUNE 12, 2025
If you’ve been watching your bank account for signs of a tax refund, this may be the month you’ve been waiting for. According to the IRS, millions of Americans are set to receive refunds averaging nearly $3,000 in June 2025. And while this isn’t a new stimulus or bonus payment, it could feel like one—especially for those who filed early, claimed major tax credits, or overpaid their federal taxes last year.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
The DiJulius Group
JUNE 12, 2025
Building Relationships in a Digital Age Summary In this episode of the Customer Service Revolution podcast, John DiJulius discusses the critical importance of human experience in business, emphasizing that while technology can enhance service, it cannot replace the unique value of personal interactions. He introduces the concept of URX (You Are the Experience) and highlights.
DCX AI Today
JUNE 12, 2025
AI news. AI prompts. Real CX progress. For AI‑Curious CX Leaders 🗓️ June 12, 2025 ⏱️ Read Time: ~5 minutes 👋 Morning movers Today’s stories aren’t about wild reinventions. They’re about subtle shifts—AI applied with intention. Real CX transformation doesn’t always make noise.
CSM Magazine
JUNE 12, 2025
When the sun’s out and the office starts to feel more like a fishbowl than a place of innovation, there’s something quietly brilliant about walking into a meeting and seeing…sky. Not a ceiling tile. Not fluorescent lighting. Real, actual daylight. Teams are increasingly stepping outside for gatherings, not just for the novelty, but because the shift in setting seems to shift everything else—energy, tone, collaboration, even body language.
AWS Machine Learning
JUNE 12, 2025
This post was co-written with Suzanne Willard and Makoto Uchida from VideoAmp. In this post, we illustrate how VideoAmp , a media measurement company, worked with the AWS Generative AI Innovation Center (GenAIIC) team to develop a prototype of the VideoAmp Natural Language (NL) Analytics Chatbot to uncover meaningful insights at scale within media analytics data using Amazon Bedrock.
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
CSM Magazine
JUNE 12, 2025
A Career in Service, A Dream in Progress Working in customer service wasn’t something I planned — it was something I grew into. At first, it was just a part-time job to get me through school, but over time, I realized that handling people, solving problems, and maintaining grace under pressure were skills that set me apart. I took pride in my role, whether it meant resolving technical issues over the phone or de-escalating tension face to face.
Optimove
JUNE 12, 2025
Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: For lottery marketing teams, jackpot surges are both a benefit and a challenge. Bigger jackpots mean more excitement and player activity, but marketers must know how to engage players properly. Without predictive models, campaigns lag behind the action, failing to turn jackpot buzz into repeat play.
CSM Magazine
JUNE 12, 2025
Have you ever wondered what goes on behind the doors of a public relations agency ? It’s much more than social events and handshakes. At its core, a PR agency is dedicated to shaping how the public sees its clients, building trust, and helping brands or individuals get noticed in the media. Think of them as skilled storytellers and connectors, carefully creating stories and building relationships that push brands from being unknown to well-known.
Circular Edge
JUNE 12, 2025
Blog Credit: Jonathan Feldman, January 27, 2022 ( Firing Is a Management Failure. The Talent Crunch Should Drive a Rethinking ) What is NetSuite ERP & How Does It Work? In the late 1990s, “cloud” was not a word most people associated with technology. It was certainly not recognized as the future of software. But a few visionaries saw the benefits and tremendous potential of delivering software over the internet.
Ready to cultivate a customer-obsessed culture? A CX Leader’s Guide to Organizational Buy-In is your playbook for ensuring that every department—customer service, sales, product, tech, finance, HR, and beyond—puts customers at the center of everything.
CSM Magazine
JUNE 12, 2025
The Breaking Point During my second year in university, I found myself juggling far more than I could handle. Alongside a full schedule of lectures and seminars, I worked evenings as a customer service assistant at a telecoms company. My hours were long, unpredictable, and emotionally draining. I was constantly responding to complaints, managing call queues, and apologizing for problems I didn’t cause.
Brandwatch CX
JUNE 12, 2025
Discover what a Google Business Profile is and how it can enhance your online presence. Learn why it’s essential for your business today. Read more.
AWS Machine Learning
JUNE 12, 2025
This post was co-written with Renato Nascimento, Felipe Viana, Andre Von Zuben from Articul8. Generative AI is reshaping industries, offering new efficiencies, automation, and innovation. However, generative AI requires powerful, scalable, and resilient infrastructures that optimize large-scale model training, providing rapid iteration and efficient compute utilization with purpose-built infrastructure and automated cluster management.
Brandwatch CX
JUNE 12, 2025
Discover essential TikTok analytics tools to boost your marketing strategy. Learn how to track performance and enhance engagement. Read the article now!
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Forrester's Customer Insights
JUNE 12, 2025
While enterprise AI spending remains relatively modest today, the potential for overspending is significant. Most organizations are still experimenting, with only a few production-ready use cases. But that’s about to change. Over the next two to three years, AI investment is expected to grow exponentially as enterprises scale their efforts to operationalize AI.
Optimove
JUNE 12, 2025
Optimove, the leader in Positionless Marketing and the top player engagement platform in iGaming, has officially expanded its operations in the Asia-Pacific region. The post Optimove Announces Opening of APAC Operations; Appoints Jack Wheeler to Lead the Region appeared first on Optimove.
Forrester's Customer Insights
JUNE 12, 2025
Software is no longer just code written by a team of enterprise developers — it’s a complex, interconnected supply chain. And like any supply chain, the weakest link makes the entire chain vulnerable. From open-source dependencies to build tools, container images, and AI models, every component and every hand-off in the process introduces downside risk.
Steve DiGioia
JUNE 12, 2025
If you’ve seen headlines promising a $2,000 stimulus check coming in June 2025, you’re not alone—and you’re not crazy for wondering if it’s legit. The internet is buzzing with talk of new relief payments, and social media is flooded with claims that checks are just weeks away. But before you start refreshing your bank account, here’s what’s really going on: there is currently no approved $2,000 federal stimulus check for June 2025.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
CX Network
JUNE 12, 2025
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Forrester's Customer Insights
JUNE 12, 2025
On Friday June 6th, President Trump issued an executive order on national cybersecurity. The order amended and struck several provisions in Executive Orders 13694 and 14144, which were respectively issued by President Obama in 2015 and by President Biden in early 2025.
Steve DiGioia
JUNE 12, 2025
Rumors of a massive $5,000 stimulus check in 2025 are spreading like wildfire—but before you start planning how to spend it, you should know the facts. While former President Donald Trump has floated the idea of a taxpayer “dividend” funded by government savings, no such payment is authorized, funded, or close to being approved. The idea hinges on a proposal called the “DOGE dividend,” and it sounds bold—but experts say it’s unlikely to become reality.
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