InMoment XI
JUNE 6, 2025
Post-call surveys have long been a staple in customer experience (CX) programs and contact center strategies. They’re a familiar way to gather immediate feedback after a customer interaction, often used to measure agent performance, track Net Promoter Score (NPS), and capture real-time customer sentiment. But here’s the challenge: response rates are dwindling.
TechSee
JUNE 6, 2025
In the span of just a few quarters, Visual Agentic AI has gone from emerging category to essential enterprise investment. And TechSee is at the heart of it. Since September 2024, TechSee has accelerated from powerful proof to market leader, making the visual layer a non-negotiable part of customer service strategies for Fortune 500s, telecom giants, and smart home innovators alike.
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Blueshift
JUNE 6, 2025
“If the Starbucks secret is a smile when you get your latte… ours is that the website adapts to the individual’s taste.” — Reed Hastings, Co-founder, Netflix That one line from Netflix’s co-founder sums up a defining truth about modern marketing: Customer experience is no longer just about delight. It’s about relevance. Customers expect the digital world to respond like a concierge, where personalization is the baseline.
Steve DiGioia
JUNE 6, 2025
If you’re struggling to afford groceries this month, CalFresh, California’s food assistance program, may be able to help. Designed to support low-income individuals and families, CalFresh provides monthly benefits on an EBT (Electronic Benefit Transfer) card that works just like a debit card at most grocery stores and farmers’ markets. As of June 2025, applying for CalFresh is easier than ever, with online tools, phone support, and expanded eligibility for more residents, including c
Speaker: Brendan Sweeney, VP of Global Sales at Allego
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry expert Brendan Sweeney for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
BirdEye
JUNE 6, 2025
How to build rapport with customers often feels like an elusive skill—something talked about but rarely mastered. The truth is, many businesses lose ground not because their product or service falters, but because customers never feel truly heard or understood. It’s the subtle missteps: rushing through conversations, defaulting to scripted replies, or missing emotional cues.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
CSM Magazine
JUNE 6, 2025
Sabio’s First Disrupt Event in Paris Saw Several Live Customer Case Studies Sabio Group’s first-ever Disrupt event in France concluded earlier this week with resounding success, selling out completely as French customer experience (CX) leaders gathered to explore how artificial intelligence is fundamentally transforming customer interactions across Europe.
ChurnZero
JUNE 6, 2025
If your customer success strategy is still centered around catching churn in real time, you’re behind. In 2025, the top customer leaders are engineering retention by building systems that detect risk early, reinforce value continuously, and empower every team member to act. While reactive “saves” will always matter, they’re no longer enough when your CFO wants revenue predictability and AI-powered competitors are reaching your customers faster than ever.
CX Network
JUNE 6, 2025
Customer Experience Inspiration and Insight Content CX Reports CX Guides News Articles Interviews Videos Webinars White Papers Content Hubs Insight by Coveo Insight by Cyara Insight by Freshworks Insight by Genesys Insight by NICE Insight by Qualtrics Insight by Sprinklr Insight by SurveyMonkey Insight by Talkdesk Insight by Twilio Insight by Zendesk Insight by Zoom CX Replay Videos CX All Access & Events All Access: Free CX Webinar Series Conferences Exchanges Webinars Sponsorship About Abo
Brandwatch CX
JUNE 6, 2025
Discover how to calculate and interpret Net Promoter Scores to enhance customer loyalty and drive business success. Read the article for essential insights!
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IT teams are under pressure to do more with less. AI isn’t just hype—it’s already helping lean IT teams cut support volume by up to 60%, reduce cloud waste, and eliminate risk from their stack. In this executive playbook, you'll learn how mid-sized companies are deploying AI to automate tier-1 tickets, predict outages, optimize SaaS spend, and secure infrastructure without hiring a bigger team.
CSM Magazine
JUNE 6, 2025
How can email APIs bring real change to your customer communication? In simple terms, they act as a bridge, making it easy for your systems to send and manage emails automatically. This can help your business streamline tasks, get more done in less time, and cut down on manual work. Using email APIs, you can go far beyond sending messages by hand-they make it possible to run automated campaigns, send transactional emails based on customer actions, and track results easily.
Steve DiGioia
JUNE 6, 2025
If you’ve been waiting for a bump in your Social Security benefits, this could be the moment you’ve been hoping for. As of this week, the Social Security Administration (SSA) reports that 91% of benefit increases under the Social Security Fairness Act have officially been processed — putting millions of retirees just steps away from larger monthly checks and long-awaited back pay.
AWS Machine Learning
JUNE 6, 2025
Recordings of business meetings, interviews, and customer interactions have become essential for preserving important information. However, transcribing and summarizing these recordings manually is often time-consuming and labor-intensive. With the progress in generative AI and automatic speech recognition (ASR), automated solutions have emerged to make this process faster and more efficient.
2020 Research
JUNE 6, 2025
Key Takeaways From aligning your screener with your objectives to mapping out a realistic timeline, upfront strategy sets the stage for smooth execution. Building in buffer time, over-recruiting, piloting your materials, and staying in close contact with your team and participants help you adapt to challenges in real time. Taking time to debrief, document lessons learned and apply them to future work builds stronger processes and long-term client trust.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
SurveySensum
JUNE 6, 2025
Too many customer complaints on Twitter ? With 500 M+ tweets flying out daily, it’s where customers vent, praise, and spill the tea. But scrolling through noise isn’t enough. You need to know what your customers are saying. . or even what’s said about your competitors! Well, AI-Text Analytics software analyzes them instantly – with no manual effort!
CSM Magazine
JUNE 6, 2025
Nextiva provides powerful and efficient communication solutions for businesses, offering VoIP services, team collaboration tools, and more. However, it’s natural to have questions or need support when setting up or managing your services. Whether you’re an existing customer or just considering Nextiva’s offerings, connecting with their customer service team is easy.
AWS Machine Learning
JUNE 6, 2025
Businesses rely on precise, real-time insights to make critical decisions. However, enabling non-technical users to access proprietary or organizational data without technical expertise remains a challenge. Text-to-SQL bridges this gap by generating precise, schema-specific queries that empower faster decision-making and foster a data-driven culture.
BirdEye
JUNE 6, 2025
Facebook’s parent company, Meta, is stepping up its fight against Facebook spam content flooding the platform. This latest effort targets inauthentic behaviors designed to game the algorithm, focusing on overt engagement bait and coordinated spam networks. While AI tools are growing in Facebook marketing and Meta encourages their responsible use, this crackdown zeroes in on spammy tactics that undermine the quality of user experiences and degrade genuine connections.
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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.
AWS Machine Learning
JUNE 6, 2025
As companies and individual users deal with constantly growing amounts of video content, the ability to perform low-effort search to retrieve videos or video segments using natural language becomes increasingly valuable. Semantic video search offers a powerful solution to this problem, so users can search for relevant video content based on textual queries or descriptions.
2020 Research
JUNE 6, 2025
Explore the latest health tech consumer trends from wearables to wellness apps and how behaviors differ by demographics.
AWS Machine Learning
JUNE 6, 2025
GPUs are a precious resource; they are both short in supply and much more costly than traditional CPUs. They are also highly adaptable to many different use cases. Organizations building or adopting generative AI use GPUs to run simulations, run inference (both for internal or external usage), build agentic workloads, and run data scientists’ experiments.
BirdEye
JUNE 6, 2025
Knowing the best time to post on LinkedIn UK could mean the difference between a post that fizzles out and one that drives real engagement, traffic, and leads. The LinkedIn algorithm is highly time-sensitive, favouring fresh, relevant content that aligns with your audience’s habits. Post too early, and your audience isn’t online. Post too late, and the window of opportunity is gone.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Brandwatch CX
JUNE 6, 2025
Learn research, tips, and best practices for optimizing your Facebook video ads to increase views and engagement.
Forrester's Customer Insights
JUNE 6, 2025
Alarming AI behaviors like resisting shutdown or exploiting code stem from misalignment, not intent. These models follow flawed incentives without understanding, making clear goals and safeguards essential. For deeper insight, see the report Align By Design Or Risk Decline.
Brandwatch CX
JUNE 6, 2025
Discover practical tips for integrating SEO and social media to enhance your online strategy. Read the article to elevate your digital presence today!
The DiJulius Group
JUNE 6, 2025
Turning a Drawback into an Experience Sandals Montego Bay is situated directly adjacent to Sangster International Airport, which is in the primary departure flight path. As a result, guests can expect to hear and see planes taking off throughout the day. This is not ideal for guests who are mostly there to relax, whether at. Read Full Article The post DoorDash Punishing Customers Who Don’t Tip / Turning Drawbacks into an Experience appeared first on The DiJulius Group.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Brandwatch CX
JUNE 6, 2025
Learn how to download Pinterest videos easily and quickly with our step-by-step guide. Start enjoying your favorite content offline today!
Forrester's Customer Insights
JUNE 6, 2025
Microsoft, CrowdStrike, Palo Alto Networks, and Mandiant recently announced a new initiative to create an aggregate and standardized glossary of threat actors.
Forrester's Customer Insights
JUNE 6, 2025
Following its most-watched season in 2024, the WNBA entered the 2025 season last month with a record-setting roster of 45 sponsors. Five brands, including Ally, Booking.com, and Coach are newcomers to the WNBA. Thanks in part to emergent leagues like the WNBA, sports sponsorships are more popular than ever.
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