Where Is Customer Success Headed in 2022?
ChurnZero
OCTOBER 15, 2021
Where is Customer Success Headed in 2022? “How did you go bankrupt?” Bill asked. “Two ways,” said Mike. “Gradually, then suddenly.”. You may be familiar with this passage from Ernest Hemingway’s The Sun Also Rises, which in just three words sums up an intense effect we all feel at times. The sensation of change happening slowly, then all at once. At least, that’s how it seems when small actions compound over time and culminate in a sudden shift.
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